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Frequently Asked Questions

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1

General Travel Enquiries

How long do I need to check in before my flight is due to depart?

As a general rule, you should check in a minimum of one hour prior to the scheduled departure time for UK and Ireland (including the Channel Islands) flights and two hours before the scheduled departure time for international flights. 

Please also check the instructions on your airline ticket and from your travel agent or booking website. If you are still unsure please check with your airline directly – by visiting our airline contact page.

Do I need a passport to travel to a UK/European destination?

If you are travelling on a domestic flight (within the UK) then you can use any form of ID such as a passport or driving license but if you are checking in any hold luggage then you must present a passport. If you are a UK citizen/passport holder travelling to another European country then a passport is required. If you are a citizen of another European country then a National ID card is sufficient.

What are the visa requirements for entry into the UK?

There are different requirements for entry into the UK depending on your nationality, country of residence, country of departure and the reason/duration of your visit. Please ensure you have the necessary documents/permissions before you travel or you could be refused entry into the UK. Further information can be found here.

Where can I get advice about the safety of travel to foreign countries?

Please visit the Foreign & Commonwealth Office website for information on the safety of destinations worldwide.

My passport has expired/been lost/stolen. Who do I contact?

If you are a UK citizen/passport holder and your passport has been lost/stolen in the UK go to the Identity and Passport Service website for further instructions on reporting your missing passport and getting a replacement.

If you are a UK citizen/passport holder and your passport has expired you should also visit the Identity and Passport Service website to find out how to renew your passport.

UK citizens who lose their passports while overseas should report the loss immediately to the local police and the relevant British consulate/embassy/high commission. A list of these can be found here, and it may be worth noting the details of the nearest embassy to your destination before you travel.

Foreign nationals who lose their passport while in the UK should inform the local police and contact their relevant consulate/embassy.

Having photocopies of all important documents (passport, visas, tickets, European Health Card (EHIC), travel insurance, driving licence, etc) and keeping them separate from the original documents, will help you resolve matters more speedily should you lose anything. If there are two or more people in your party you could exchange photocopies to minimise the chances of all documentation being lost.

I’ve lost my passport at the airport. What do I do?

Found passports are returned immediately to the HM Passport Office or equivalent authority. If your UK passport is lost or stolen within the UK you should visit the Identity and Passport service website. You will also need to speak directly with your airline to advise them that your passport has been lost.

I want to take my pet overseas. How do I find out about pet passports/animal quarantine?

Regulations regarding the carriage of animals are complex and vary from country to country and airline to airline. You are advised to contact the authorities in the destination country, as well as seek advice from your airline or a specialist pet travel agency before planning your journey.

AIRLINES

Airlines will only carry animals if advanced arrangements have been made, as space is often limited. There are two transport options (accompanied baggage or air cargo) and your airline will be able to tell you which services they are able to offer and the charges involved.

TAKING PETS OUT OF THE UK

You must comply with the requirements of the destination country. The Department for the Environment, Food and Rural Affairs (Defra) operates an export helpline on +44 (0)20 7904 6347 or Fax +44 (0)20 7904 6395.

PETS ARRIVING INTO THE UK

Except for dogs, cats and ferrets from specific countries that comply with the requirements of the Pet Travel Scheme, all pets will be required to undergo a period of quarantine. Arrangements must be made and confirmed before the journey commences.

PET TRAVEL SCHEME (PETS)

Dogs, cats and ferrets are now able to travel from a number of countries to the UK without the need to undergo six months quarantine provided they meet certain requirements. These requirements vary depending on the country or territory the pet is travelling from. Only carriers approved by Defra may carry animals into the UK on specific routes.

To be considered for entry under the Pet Travel Scheme, a pet will have to meet conditions as set out by Defra and must be carried in a suitable container – speak to your airline about how to prepare your pet for transport.

ASSISTANCE DOGS

Guide and hearing dogs qualify for the scheme and must meet the same requirements. Some airlines permit them to travel in the cabin.

What foods can I bring into the UK?

If you have any further queries visit the Department for Environment, Food and Rural Affairs (Defra) website for more details. Please note, it is illegal to bring in banned products, or amounts of products that exceed any weight limits that apply. They will be seized and destroyed, and you may be liable to prosecution.

2

Airport Services and Facilities

I have special needs. What facilities are available at the airport?

Southampton Airport, like all other public buildings in the UK, meet the minimum standards for disabled access as laid down by the Equality Act, but we strive to go beyond what must legally be provided. We aim to offer all our passengers good facilities, easily accessed and well signposted. We also want all our customers to feel included in the travelling experience, regardless of any special needs they may have. Visit our special assistance pages to find out more about the facilities available.

Who do I contact if I have lost something at the airport?

If you have lost items within the airport itself please contact the lost property office at the airport.

If you have lost items while on an aircraft or airline bus, please contact your airline directly.

Is there somewhere to store my bags and other items at the airport?

Baggage can be left in the terminal for £10.00 per bag / per day and you’ll have peace of mind that your belongings will be held securely until you collect them. Some restrictions apply. For further details, please visit the left luggage desk in the main terminal (before security by the check-in desks). Please note that due to security reasons there are no lockers for storing your luggage. This service is subject to operational capacity.

What facilities are there at the airport?

Please visit our terminal information pages, which list the facilities available at Southampton Airport. If you need further help or directions when you get to the airport, please ask a member of staff who will be happy to help you.

Where can I find floor plans of the airport?

The airport maps page of our website contain maps of Southampton Airport and its facilities. You will need to download Adobe Acrobat (available on each of the pages) to view the maps, and in some cases launch Flash. 

I am travelling with a baby. What facilities do you have?

There are baby care units in the following locations:

  • Before security opposite the taxi desk
  • After security on the ground floor departure lounge disabled toilet facilities/baby change area
  • After security on the 1st floor departure lounge in the male and female toilets

What are the opening hours for the airport?

The terminal building is open between 5am and 11pm. 

How do I change my lounge booking?

Lounge bookings can be amended or cancelled up to 2 hours before your booking time. To make any changes to your booking visit the manage my booking area

Is there somewhere I can view the planes?

There are currently no viewing facilities available

Do you show sports matches at the airport?

No, we don’t show sports matches at the airport

Where can I make a complaint/comment about my airport experience/the website?

We are sorry if you have had had a problem with either our website or at our airport. Please let us know your thoughts, both good and bad, and hopefully we can use your feedback to build better services for all our customers. Please visit our feedback pages in the contact us section.

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Baggage and Security

What is my luggage allowance?

Baggage allowances are set by each individual airline. If you can not find this information from your ticket or booking agent, then please visit our airline database where you will find a contact number for your airline.

What items should I pack and where and what items are prohibited from hand and hold baggage?

For packing tips and information on items that must not be carried on board a flight or within your hold luggage please visit our packing pages.

As a diabetic, I’m worried that syringes/injection pens may not be allowed in hand luggage.

Please speak to your airline about your requirements before travelling, but be reassured that if you have a genuine medical condition (supported by a letter from your GP or hospital) then there should be no problem with taking such items on board the plane.

Can I carry sharp-edged religious/cultural regalia/accessories (eg Kirpans, Sgian Dhub or Dirks) on my person or in my hand baggage?

All such items are prohibited from hand luggage and from being carried on board a plane on your person. Please make sure that they are packed in your hold baggage as items confiscated at security control will not be returned to passengers.

Can I take knitting needles in my hand baggage?

Yes knitting needles are permitted in your hand baggage.

I will be travelling with a baby. Can I take their milk in my hand luggage?

If you are travelling with an infant then you can carry milk on board which exceeds 100ml. You can only take the amount needed for your journey and it may be subject to additional tests.

Can I carry make-up in my hand luggage?

Yes you can carry solid make-up with you. Any liquids, gels or pastes must be in containers no bigger than 100ml and must fit within one transparent resealable bag.

Will I be prevented from taking hand luggage on board my flight?

A very small number of airlines have these kind of restrictions on hand baggage. Please confirm with your airline (contact numbers can be found through this link). Remember that hand luggage should be kept to a minimum.

Are the x-ray machines film-safe?

We recommend you pack undeveloped film in your hand luggage. Special arrangements can be made for photographers with large quantities of film who wish it to be carried in the hold, by arrangement with your airline. Passengers should be assured that undeveloped film carried as hand luggage is safe.

My suitcase was mislaid/delayed and was not delivered to my final destination. Who do I contact?

Baggage delivery is the responsibility of each airline. For enquiries relating to hold baggage please contact your airline directly.

Airline contact details

My baggage has been damaged. Who do I contact?

If your baggage is damaged on arrival please contact the handling agent for your airline before you leave the airport. Some airlines subscribe to a replacement service for baggage which has been damaged in transit.

4

Flight Information

How can I check what time the flight I am meeting arrives in the UK?

Please visit our live flight arrivals database for information on flights into Southampton Airport.

How do I check routes and get timetables for flights?

On our flight timetables page you can select either the scheduled or charter flight timetables.

What time does my flight arrive at its destination?

Please visit our flight timetables, which contain information on arrival times.

Where can I find flight departures?

Please visit our live flight departures database.

My flight has been cancelled. What do I do?

If your flight has been cancelled please contact your airline for further information.

What is the current airport tax imposed on passengers?

Airport tax is ‘Air Passenger Duty’ (APD) and is imposed on passengers by the government. Southampton Airport is not involved in either levying or collecting this tax. It is paid when passengers book their ticket with the airline, and collected by the government once the journey has taken place. There are different rates of APD depending on the ticket types and journey type (ie EU/non-EU). Further information can be found at:

Where can I fly to from Southampton Airport?

You can find a full list of the destinations available from Southampton Airport in our destination pages.

Will you be offering flights to… in the future?

If there is a destination you would like to fly to which is not currently offered please complete our feedback form

5

Transport

How do I get to the airport?

Visit our transport and direction pages, which have details of how to reach the airport whether you are making the journey by train, bus, coach or car.

What car parks are offered at Southampton Airport, how much are they and where are they located?

For full information about the different types of car parking available, car park locations and prices, please visit our car parking options pages.

How do I pre-book car parking?

Pre-book your car parking and on the whole pay a lower price than paying on arrival and you will guarantee your space.

How do I plan my onward route from the airport?

Please visit our transport and direction pages, for information about the various transport options available from Southampton Airport.

What is the journey time to Southampton city centre?

For information about travel into Southampton city centre please see our dedicated page.

I have limited mobility/use a wheelchair. What options are available to me to get to the airport?

Most operators of public transport have arrangements for passengers with special needs and information about these services can be found on our special assistance transport pages. There are priority parking spaces and extra help on hand at our airport car parks should you be arriving at the airport by car.

6

Shopping

What shops and restaurants are available at the airport and what are their opening times?

*Please note: Due to the current circumstances our retail outlets are currently closed, we apologise for any inconvenience caused. Vending machines are available airside for beverages. Please come to the airport prepared*

Please visit our shop listings for details of all the shops, restaurants, cafes and bars, both before and after security control at Southampton Airport. The listings include opening times, telephone numbers and a brief description of what the shop offers.

How much can I buy and what are my savings and allowances?

Please visit our shopping pages for information on airport savings and customs allowances or go to the HM Revenue & Customs website for full details of when tax and duty are payable.

What happens if the goods I purchase are faulty?

Our policies mean you can return almost any item bought at the airport free of charge, from anywhere in the world, for a full refund. 

Can I buy before I fly and collect on my return to the UK?

Yes. If you are flying to a destination within the EU (excluding UK and Ireland when flying from Southampton Airport) you may collect your purchases when you arrive back at the airport on your return flight. Visit our shopping collection pages for full details about this service.

7

My enquiry has still not been answered

My enquiry has still not been answered

If after looking through our FAQs, your enquiry has still not been answered please visit our help page and we will be happy to assist you with your enquiry.