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Frequently Asked Questions

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  • Flight information
  • Passports and visas
  • Baggage and security
  • Airport services and facilities
  • Shopping and eating
  • Transport
  • Destinations
  • Airport Products
  • General travel enquiries

Flight information

How can I check flight details and arrival times?

Please visit our live flight arrivals database for information on flights into Southampton Airport.

How long before my flight do I need to be at the airport?

Check-in times can vary depending on your type of flight. Please visit our Be Prepared page for check-in times for specific airlines.

Many airlines offer an online check-in option which will save you time when you are at the airport giving you plenty of time to enjoy some food or shopping before you fly.

What time does my flight arrive at its destination?

Please visit our flight timetables, which contain information on arrival times.

Where can I find flight departures?

Please visit our live flight departures database. When you land on the page, toggle between 'departures' and 'arrivals' to find the information you are looking for.

My flight has been cancelled. What do I do?

If your flight has been cancelled please contact your airline for further information.

What can I bring in my hand luggage?

We advise that you familiarise yourself with our security rules and procedures here. Some airlines will also have different rules on hand luggage, so contact your airline directly for this information before you fly. You can find airline contact details here.

How long do I need to check in before my flight is due to depart?

Check-in times can vary depending on your type of flight. Please visit our Be Prepared page for check-in times for specific airlines.

What's the earliest time I can check in?

This can vary depending on your type of flight. Please visit our Be Prepared page for check-in times for specific airlines.

How can I check if my e-ticket is valid?

If you would like to check if your e-ticket is valid, simply go on to the relevant airline's website, enter the details and check whether you are on the flight - you might need the 6 digit PNR.

What is a PNR number in an air ticket?

PNR, PNR number, or PNR code is an electronic detail consisting of numbers and letters given after booking a flight. PNR is the abbreviation of “Passenger Name Record” and it is also used as a booking number. This code allows passengers to manage their bookings with the relevant airlines. It can be found on your confirmation email.

How do I check routes and get timetables for flights?

On flight timetables pages you can select either the scheduled or charter flight timetables.

What is the current airport tax imposed on passengers?

Airport tax is ‘Air Passenger Duty’ (APD) and is imposed on passengers by the government. Southampton Airport is not involved in either levying or collecting this tax. It is paid when passengers book their ticket with the airline, and collected by the government once the journey has taken place. There are different rates of APD depending on the ticket types and journey type (ie EU/non-EU). Further information can be found at:

Passports and visas

Do I need a passport to travel to a UK/European destination?

If you are travelling on a domestic flight (within the UK) then you can use any form of ID such as a passport or driving license but if you are checking in any hold luggage then you must present a passport.

If you are a UK citizen/passport holder travelling to another European country then a passport is required.

If you are a citizen of another European country then a National ID card is sufficient.

Who do I contact if my passport has expired/been lost/stolen?

If you are a UK citizen/passport holder and your passport has been lost/stolen in the UK go to the Identity and Passport Service website for further instructions on reporting your missing passport and getting a replacement.

If you are a UK citizen/passport holder and your passport has expired you should also visit the Identity and Passport Service website to find out how to renew your passport.

UK citizens who lose their passports while overseas should report the loss immediately to the local police and the relevant British consulate/embassy/high commission. A list of these can be found here, and it may be worth noting the details of the nearest embassy to your destination before you travel.

Foreign nationals who lose their passport while in the UK should inform the local police and contact their relevant consulate/embassy.

Having photocopies of all important documents (passport, visas, tickets, European Health Card (EHIC), travel insurance, driving licence, etc) and keeping them separate from the original documents, will help you resolve matters more speedily should you lose anything. If there are two or more people in your party you could exchange photocopies to minimise the chances of all documentation being lost.

What do I do if I’ve lost my passport in the airport?

Found passports are returned immediately to the HM Passport Office or equivalent authority. If your UK passport is lost or stolen within the UK you should visit the Identity and Passport service website. You will also need to speak directly with your airline to advise them that your passport has been lost.

What are the visa requirements for entry into the UK?

There are different requirements for entry into the UK depending on your nationality, country of residence, country of departure and the reason/duration of your visit. Please ensure you have the necessary documents/permissions before you travel or you could be refused entry into the UK. Further information can be found here.

Baggage and security

What is my luggage allowance?

Baggage allowances are set by each individual airline. If you can not find this information from your ticket or booking agent, then please visit our airline database where you will find a contact number for your airline.

What items are prohibited from hand and hold baggage?

For packing tips and information on items that must not be carried on board a flight or within your hold luggage please visit our packing pages.

I’m diabetic, will my syringes/injection pens be allowed in hand luggage?

Please speak to your airline about your requirements before travelling, but be reassured that if you have a genuine medical condition (supported by a letter from your GP or hospital) then there should be no problem with taking such items on board the plane.

Can I carry sharp-edged religious/cultural regalia/accessories (eg Kirpans, Sgian Dhub or Dirks) on my person or in my hand baggage?

All such items are prohibited from hand luggage and from being carried on board a plane on your person. Please make sure that they are packed in your hold baggage as items confiscated at security control will not be returned to passengers.

Can I take knitting needles in my hand baggage?

Yes knitting needles are permitted in your hand baggage.

I will be travelling with a baby. Can I take their milk in my hand luggage?

If you are travelling with an infant then you can carry milk on board which exceeds 100ml. You can only take the amount needed for your journey and it may be subject to additional tests.

Can I carry make-up in my hand luggage?

Yes you can carry solid make-up with you. Any liquids, gels or pastes must be in containers no bigger than 100ml and must fit within one transparent resealable bag.

My baggage was mislaid/delayed and was not delivered to my final destination. Who do I contact?

Baggage delivery is the responsibility of each airline. For enquiries relating to hold baggage please contact your airline directly.

Airline contact details

My baggage has been damaged. Who do I contact?

In the unlikely event that your baggage is damaged when it arrives please speak to a member of staff from the handling agent for your airline. You can find the handling agent for your airline by selecting your airline and using the relevant contact details.

What foods can I bring into the UK?

Please read the information on our tips & advice section.

If you have any further queries visit the Department for Environment, Food and Rural Affairs (Defra) website for more details. Please note, it is illegal to bring in banned products, or amounts of products that exceed any weight limits that apply. They will be seized and destroyed, and you may be liable to prosecution.

Will I be prevented from taking hand luggage on board my flight?

A very small number of airlines have these kind of restrictions on hand baggage. Please confirm with your airline (contact numbers can be found through this link). Remember that hand luggage should be kept to a minimum.

Are the x-ray machines film-safe?

We recommend you pack undeveloped film in your hand luggage. Special arrangements can be made for photographers with large quantities of film who wish it to be carried in the hold, by arrangement with your airline. Passengers should be assured that undeveloped film carried as hand luggage is safe.

CAA advice for transgender/non-binary/intersex travellers

The CAA supports the right for all air passengers to be treated with respect and dignity. When leaving the UK by air, it is necessary for all passengers to pass through airport security controls, where both persons and bags will be screened. This is an essential process to safeguard the travelling public, staff and the aviation industry. The following provides information and advice for transgender, non-binary and intersex passengers.

Buying tickets and checking-in: When making an airline reservation, you will be required to provide your name, date of birth and gender, which must match the details on your government issued travel document. This proof of identity may also need to be produced when you check in for your flight. It does not matter if your current gender presentation is not the same as that given on your travel documentation or the accompanying photograph, but the information on your ticket must align with that on your passport or other travel document, otherwise you may not be allowed to travel. If another person has booked your ticket, ensure they book using the information on your travel document. See www.gov.uk/changing-passport-information/gender for further information on passports.

Packing your Hold and Cabin Baggage: All cabin baggage must be screened by X-ray equipment as a minimum and may also be hand searched by airport Security Officers. UK airports are required by law to conduct this screening. Cabin baggage is subject to different regulatory measures than hold baggage and it is advisable to check regulations before travel. Where possible consider packing all but items that are essential for the journey in hold baggage, for example any item containing liquids, gels or powders. This includes gel-filled prosthetic items apart from those worn on the body for the journey. Prescription liquid medication in containers of more than 100ml may be carried in Cabin Baggage but must be removed for separate screening, unless you are specifically advised otherwise by the airport, and must be accompanied by medical confirmation, such as a letter from a medical professional or prescription, with names matching travel documentation. This can be carried in addition to the usual one-litre bag that is allowed for toiletry and cosmetic items. At the same time, please note carefully the items, particularly dangerous goods, that your airline advises should not be packed in Hold baggage.

Security: All passengers must be screened before going into the departure lounge usually by a Walk Through Metal Detector, a Security Scanner, or both. In order to speed up the journey, you should ensure that all metallic items are removed, including footwear containing metal, belts, watches and large pieces of jewellery and ensure all pockets are empty. Any alarms will require further screening, usually by hand search or Security Scanner. If a hand search is required, you may ask for a search in private and have a companion with you if you wish. A Security Officer should always ask for your consent before beginning a hand search. The Security Officer may also request that you undergo a search in private; this is always in an area or room away from public view, where a hand search will take place and possibly with a hand-held metal detector or other hand held security equipment.

A Security Scanner will highlight anything unusual that it detects may be being carried on the body by a passenger. It will not display an actual image, but will indicate for the Security Officer an area for further investigation on an outline of a generic figure. No identifiable or personal features are visible on the screen. If you think you know what may have caused the alarm, you may wish to explain to the Security Officer what the item that has indicated may be. In many cases, especially where the Security Officer understands what has caused the alarm, a hand search of the area may be sufficient. However, the Security Officer may request a private search if they do not feel that the cause of the alarm can be resolved in this manner. Passengers may opt out of screening by Security Scanner if they wish: however unless a medical reason for this can be evidenced, such as medical device that is attached to the body, then the airport is required to carry out an enhanced hand search in private. This may entail the loosening or removal of clothing in order that the Security Officer can satisfy themselves that no prohibited articles are carried on the person. All such searches are carried out with a witness and a companion may accompany you if you wish.

We hope that your journey through airport security will be without problems. However, if you experience any treatment you feel is unfair or discriminatory in any way, you should contact the airport concerned, via their Customer Services Department.

Airport services and facilities

What facilities are there at the airport?

Please visit our terminal information pages, which list the facilities available at Southampton Airport. If you need further help or directions when you get to the airport, please ask a member of staff who will be happy to help you.

Where can I find floor plans of the airport?

The airport maps page of our website contain maps of Southampton Airport and its facilities. You will need to download Adobe Acrobat (available on each of the pages) to view the maps, and in some cases launch Flash. 

What are the opening hours for the airport?

The terminal building is open between 5am and 11pm.

Is there somewhere to store my bags and other items at the airport?

Baggage can be left in the terminal for £10.00 per bag / per day and you’ll have peace of mind that your belongings will be held securely until you collect them. Some restrictions apply. For further details, please visit the left luggage desk in the main terminal (before security by the check-in desks). Please note that due to security reasons there are no lockers for storing your luggage. This service is subject to operational capacity.

Who do I contact if I have lost something at the airport?

If you have lost items within the airport itself please contact the lost property office at the airport.

If you have lost items while on an aircraft or airline bus, please contact your airline directly.

I have special needs. What facilities are available at the airport?

Southampton Airport, like all other public buildings in the UK, meet the minimum standards for disabled access as laid down by the Equality Act, but we strive to go beyond what must legally be provided. We aim to offer all our passengers good facilities, easily accessed and well signposted. We also want all our customers to feel included in the travelling experience, regardless of any special needs they may have. Visit our special assistance pages to find out more about the facilities available.

What facilities do you have for those travelling with babies and small children?

There are baby care units in the following locations:

- Before security opposite the taxi desk
- After security on the ground floor departure lounge disabled toilet facilities/baby change area
- After security on the 1st floor departure lounge in the male and female toilets

Is there somewhere I can view the planes?

There are currently no viewing facilities available.

Do you show sports matches at the airport?

No, we don’t show sports matches at the airport.

Are there showering facilities at the airport?

No, not currently.

Do you have foot baths?

No, not at the moment.

Is there anywhere I can heat up baby food?

We don’t have a dedicated facility at Southampton Airport for heating up baby food but the cafes and restaurants can warm food in a microwave for you.

How do I change my lounge booking?

Lounge bookings can be amended or cancelled up to 2 hours before your booking time. To make any changes to your booking visit the manage my booking area.

Where can I make a complaint/comment about my airport experience/the website?

We are sorry if you have had had a problem with either our website or at our airport. Please let us know your thoughts, both good and bad, and hopefully we can use your feedback to build better services for all our customers. Please visit our feedback pages in the contact us section.

Shopping and eating

What shops and restaurants are available at the airport and what are their opening times?

Please visit our shop listings for details of shops, restaurants, cafes and bars, both before and after security control at Southampton Airport. The listings include opening times, telephone numbers and a brief description of what the shop offers.

How much can I buy and what are my savings and allowances?

Please visit our shopping pages for information on airport savings and customs allowances or go to the HM Revenue & Customs website for full details of when tax and duty are payable.

What happens if the goods I purchase are faulty?

Our policies mean you can return almost any item bought at the airport free of charge, from anywhere in the world, for a full refund.

Can I buy before I fly and collect on my return to the UK?

Yes. If you are flying to a destination within the EU (excluding UK and Ireland when flying from Southampton Airport) you may collect your purchases when you arrive back at the airport on your return flight. Visit our shopping collection pages for full details about this service.


How do I get to the airport?

Visit our transport and direction pages, which have details of how to reach the airport whether you are making the journey by train, bus, coach or car.

What car parks are offered at Southampton Airport and how much are they?

For full information about the different types of car parking available, car park locations and prices, please visit our car parking options pages.

How do I pre-book car parking?

Pre-book your car parking and on the whole pay a lower price than paying on arrival and you will guarantee your space.

How do I plan my onward journey from the airport?

Please visit our transport and direction pages, for information about the various transport options available from Southampton Airport.

I am disabled/have reduced mobility. What is the best way to get to the airport?

Most operators of public transport have arrangements for passengers with special needs and information about these services can be found on our special assistance transport pages. There are priority parking spaces and extra help on hand at our airport car parks should you be arriving at the airport by car.

What is the journey time to Southampton city centre?

For information about travel into Southampton city centre please see our dedicated page.

Does Southampton Airport have a train station?

Getting to Southampton Airport by train is easy, we are pleased to boast one of the fastest plane to train connections in Europe with only 99 steps to the main terminal from the near-by Southampton Airport Parkway Station.


Where can I fly to from Southampton Airport?

You can find a full list of the destinations available from Southampton Airport in our destination pages.

Will you be offering flights to… in the future?

If there is a destination you would like to fly to which is not currently offered please complete our feedback form.

Airport Products

How to cancel my parking, testing or lounge booking?

You can easily cancel or amend your booking using the manage my booking section here. All you need is your email address and booking reference. See our Parking FAQs for more info

How to change my parking, testing or lounge booking?

You can easily cancel or amend your booking using the manage my booking section here. All you need is your email address and booking reference. See our Parking FAQs for more info

General travel enquiries

Where can I get advice about the safety of travel to foreign countries?

Please visit the Foreign & Commonwealth Office website for information on the safety of destinations worldwide.

I want to take my pet overseas. How do I find out about pet passports/animal quarantine?

Regulations regarding the carriage of animals are complex and vary from country to country and airline to airline. You are advised to contact the authorities in the destination country, as well as seek advice from your airline or a specialist pet travel agency before planning your journey.

Airlines will only carry animals if advanced arrangements have been made, as space is often limited. There are two transport options (accompanied baggage or air cargo) and your airline will be able to tell you which services they are able to offer and the charges involved.

You must comply with the requirements of the destination country. The Department for the Environment, Food and Rural Affairs (Defra) operates an export helpline on +44 (0)20 7904 6347 or Fax +44 (0)20 7904 6395.

Except for dogs, cats and ferrets from specific countries that comply with the requirements of the Pet Travel Scheme, all pets will be required to undergo a period of quarantine. Arrangements must be made and confirmed before the journey commences.

Dogs, cats and ferrets are now able to travel from a number of countries to the UK without the need to undergo six months quarantine provided they meet certain requirements. These requirements vary depending on the country or territory the pet is travelling from. Only carriers approved by Defra may carry animals into the UK on specific routes.

To be considered for entry under the Pet Travel Scheme, a pet will have to meet conditions as set out by Defra and must be carried in a suitable container – speak to your airline about how to prepare your pet for transport.

Guide and hearing dogs qualify for the scheme and must meet the same requirements. Some airlines permit them to travel in the cabin.

My enquiry has still not been answered

If after looking through our FAQs, your enquiry has still not been answered please visit our help page and we will be happy to assist you with your enquiry.