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Terms and Conditions

Retail Refunds Terms & Conditions

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GBP = 1065.00 EUR

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The Southampton Airport World Shopper Promise is in addition to your statutory rights under English Law. Any disputes will be resolved under the exclusive jurisdiction of the English Courts. Southampton Airport’s liability in relation to any claims is limited to the purchase price of the goods. Southampton Airport does not accept responsibility for product liability claims on goods. Southampton Airport will return faulty goods to the retailer on your behalf and will contact you to advise you where the goods have been sent and to give you the contact details of the retailer. You should then contact the retailer direct regarding the faulty goods.

Please note that the Southampton Airport World Shopper Promise does not apply to and therefore no refunds, exchanges or otherwise are or will be available for, the following:

  • goods which are not returned in the same condition as sold
  • earrings (unless faulty)
  • headphones and in-ear headphones (unless faulty)
  • swimwear and underwear without the hygiene protection strip or labels attached (unless faulty)
  • bespoke or specially ordered items, personalised items, or items altered or adjusted after the sale
  • any purchase and/or any upgrade carried out at Southampton Airport of any mobile telephone and/or accessories
  • any change in service provider made at Southampton Airport
  • airtime (time tracked by your service provider to determine your billing costs, including (without limitation) making/ receiving calls, SMS email and faxing) whether in connection with mobile phone purchases and/or upgrades or otherwise
  • cover plans or insurance policies taken out to cover product breakdown, loss, damage, wear and tear, repair
  • travel insurance policies.

Please note that this exclusion does not affect your statutory rights. Nor should it affect any rights which you may have pursuant to any contract which you may have with the relevant retailer at the relevant airport.

If you have any comments concerning such contract you should make direct contact with the relevant retailer. Please note further that the Southampton Airport World Shopper Promise does not apply to any cancellation fee or any other charge made if there is a termination or cancellation of a contract between you and the relevant retailer at the relevant airport and therefore no payment or otherwise will be made in respect of such cancellation fees or charges.

Southampton Airport does not accept any responsibility for items posted but not received by Southampton Airport.

If you request a refund under the Southampton Airport World Shopper Promise, Southampton Airport reserves the right to refuse such a request and/ or to require further information in relation to such request in order to establish the validity of the claim.