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Customer Service FAQs & Enquiries

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GBP = 1065.00 EUR

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Most Asked Questions

How do I contact lost property?

Did you leave your property at the airport?

If you have lost an item in the airport please complete our lost property enquiry form (lost property enquiries will be responded to within 24 hours).

Please be advised that a £5.00 service and storage charge per item is applicable for items not collected from the lost property desk on the same day that they were handed in.

Did you leave your property on an aircraft?

If you have lost anything on an aircraft arriving at Southampton then please complete our lost property enquiry form (lost property enquiries will be responded to within 24 hours). If you have lost an item on an aircraft departing from Southampton please contact your airline immediately.

Please be advised that a £5.00 service and storage charge per item is applicable for items not collected from the lost property desk on the same day that they were handed in.

What time does the airport open and close?

The terminal building opens at 05:00 in summer and 05:30 in winter and closes at 23:00 or after the last arrival if this is later.

Flights operate between the following times Monday to Friday 06:30 - 22:30, Saturday 06:30 - 22:15 and Sunday 07:30 - 22:30.

Can I take liquids in containers over 100ml?

Not in hand luggage. Any liquids in containers over 100ml have to be packed in your main baggage that you check into the aircraft hold.

Can I take make-up and deodorants on board in my hand luggage?

Yes, you can take on board all solid cosmetics. You can also take atomiser/cream/roll-on deodorants in containers up to 100ml. These will need to go in a transparent resealable bag.

How big can the transparent, resealable bag be?

The capacity must not exceed 1 litre (20cm 20cm, or 8in x 8in). Bags are available free of charge at the airport.

How many resealable bags am I allowed?

Only one bag may be carried per passenger.

What quantities of liquid medication can I take with me?

Passengers are allowed to take essential medicines sufficient for their journey. Amounts under 100ml should be placed in a transparent, plastic bag with other liquids.

For amounts over 100ml, supporting documentation from a relevant qualified medical professional (eg a letter from your doctor or prescription), is required.

All liquids should be presented at security for x-ray inspection. Additional tests may be conducted.

What is the baggage allowance for my flight?

How do I contact one of your airlines?

If you need to contact one of our airlines regarding a booking or to give feedback please visit our airlines page.

Where can I fly to from Southampton Airport?

Take a look at the destinations page to see where you can fly.