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Customer Service FAQs & Enquiries

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Hotel Extras

Ensuring that your holidays are appropriately protected is one of our main priorities. That's why we have partnered with Holiday Extras so you can get a travel insurance quote to protect you before and whilst you are travelling. Holiday Extras Cover Ltd is authorised and regulated by the Financial Conduct Authority and has been independently rated 5-stars by Defaqto.

For more information or to obtain a quote, please go to their website - click the link below or call them on 0800 083 3551 to speak to a friendly advisor. Please quote BE197 upon calling.

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GBP = 1065.00 EUR

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Working with us and partnerships

Who do I speak to regarding advertising in the airport?

Airport advertising is managed by Eye Airports. Please contact Liz Lightning on 07733 001780  or liz.lightningtoon@global.com

Who do I speak to about being a supplier of Southampton Airport?

If you are interested in becoming a supplier to Southampton Airport, please contact AGSProcurement@aiairport.com.


Charities and community groups

Who do I speak to regarding working with charities and community groups?

We are delighted to be working with Hampshire and Isle of Wight Air Ambulance as our Charity Partner until 2020. Keep your eyes peeled on our social media channels for some exciting charity opportunities coming early next year.


Private flights and cargo

Who do I contact regarding work experience at the airport?

Due to the level of resources and security procedures required to host work experience students in an airport environment, work experience placements are only available to students at Bitterne Park School, as part of the airport's strategic partnership with the school.


Aerodrome contacts

Customs & immigration enquiries

For all customs enquiries please see HM Revenue & Customs.


For immigration enquiries please see UK Border Agency.

Air Traffic Control

NATS are responsible for air traffic control at the airport. To contact them please visit www.nats.aero.

Airline routes

The CAA (Civil Aviation Authority) is the UK's specialist aviation regulator. Please contact www.caa.co.uk.

Airline landing slots

ACL, Airport Coordination Limited is responsible for slot allocation. Please contact them here www.acl-uk.org.