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Arriving Passengers

Arriving at Southampton Airport

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Hotel Extras

Ensuring that your holidays are appropriately protected is one of our main priorities. That's why we have partnered with Holiday Extras so you can get a travel insurance quote to protect you before and whilst you are travelling. Holiday Extras Cover Ltd is authorised and regulated by the Financial Conduct Authority and has been independently rated 5-stars by Defaqto.

For more information or to obtain a quote, please go to their website - click the link below or call them on 0800 083 3551 to speak to a friendly advisor. Please quote BE197 upon calling.

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GBP = 1065.00 EUR

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Arriving at Southampton Airport

Once in the terminal, follow signs for arrivals. If you arrived on an international flight you'll need to clear passport control and Customs.


Baggage Reclaim

Please make your way to the baggage reclaim hall to collect your baggage after your flight.

If you are connecting at Southampton Airport your baggage may be through-checked to your final destination, but please confirm this with your airline as not all offer this service.

If your baggage is not through-checked, please collect it from the baggage reclaim hall, then check your bags in as normal for the next leg of your journey.

The check-in area is located a short walk from the baggage reclaim hall.

Can't find your baggage?

We sincerely hope that your baggage arrives without any issues but sometimes passengers' property does go astray.

Thankfully this is rare, however if you find that your baggage has not arrived, please speak to a member of staff from the handling agent of your airline, they will be on hand to help you at the service desk in each facility.



All international arrivals must pass through immigration. Please proceed to the departure area, ensuring that you already have a boarding card and, if you are connecting at Southampton, that your baggage has been through-checked to your final destination.

For details of entry requirements into the United Kingdom, please visit the UK Border Force website.

EU countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Irish Republic, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

Iceland, Liechtenstein and Norway are not members of the European Union (EU) but citizens of these countries have the same rights to enter, live in and work in the United Kingdom as EU citizens.

Check your Passport Validation

We advise that you check the validity of your passport before travelling. Your passport must not expire during your visit to the United Kingdom. Please do this well in advance of your date of travel so you have time to renew it if the expiry date occurs during your stay in the United Kingdom.


UK Customs

If you're transferring between two international flights at Southampton, you may be able to have your baggage tagged through to your final destination. You will still need to declare any items in your hand baggage which are liable for duty.

If you are connecting from an international flight to a UK flight you must clear Customs and immigration at Southampton.

For more information please visit the HM Revenue & Customs website.

Travel advice

For your safety and quick journey through the airport, please note the following advice.

  • Never carry anything into the UK for somebody else.
  • Never bring goods which are prohibited into the UK. If in doubt, ask at the Customs inquiry point.
  • If you are unsure about your duty/tax-free entitlement, go to the Customs enquiry point

Arrivals Facilities

Arrivals Facilities


Due to the current circumstances some of our retail outlets are currently closed. Please see our Shop & Eat page for retail re-opening updates. Vending machines are also available airside for beverages. 


You can pick up newspapers, magazines, travel accessories, books, confectionery and snacks at WHSmith. Please note that due to the current circumstances some of our retail outlets are currently closed. Please see our Shop & Eat page for retail re-opening updates. Vending machines are also available airside for beverages. 

Travel Money

We currently have no currency services available at the Airport. We also have no ATMs that dispense currency. We apologise for any inconvenience caused and advise you organise your currency before you travel.


There is no official meeting point but if you’re waiting for a flight there are plenty of seats in the main airport concourse close to the arrivals hall exit. Alternatively, Costa Coffee is a great place to meet.


Connecting at Southampton Airport

Connecting for onward journeys at Southampton Airport is a breeze through experience, with short walking distances and minimal queuing times. All staff work hard to ensure that your transfer is as quick and easy as possible.

Boarding cards

You will usually be issued with all necessary boarding cards at your original point of departure. If this is not the case, please contact your airline on arrival.

Connection times

The minimum connection time for Southampton Airport is 45 minutes.
All connecting passengers must follow the signs to exit the arrivals hall and once in the main concourse of the terminal proceed back through security to departures (providing you have already checked in and your luggage has been checked through).

If your inbound flight is delayed and you are likely to miss your outbound flight, please speak to an airline representative at the check in desk who will be able to advise you of your options.

Getting help at the airport

For all general enquiries, please go to the airport Help Point, located in the Arrivals Hall and main concourse, or speak to one of our roaming Airport Ambassadors.

Stopover information

The airport closes overnight. If your booking includes a stopover in a local hotel, then simply leave the airport via passport control, baggage reclaim and customs, then check in as normal ahead of your onward flight.

If you need to find a place to stay, you can book a local hotel with us.


Leaving the Airport

Buses to Southampton, car park courtesy buses, and taxis all stop on the terminal forecourt.

The Car Rental Reception Centre is directly opposite the terminal building, next to the Short Stay Car Park. For details of rental firms at the airport, or to hire a car in advance, visit our car hire page.

We are pleased to boast one of the fastest plane to train connections in Europe, with only 99 steps to the main terminal from the near-by Southampton Airport Parkway Station.

For help planning your journey, visit our To and From pages.