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Car Parking FAQs

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Southampton Airport Parking FAQs

You can find a list of frequently asked questions relating to Parking at Southampton Airport below

  • Car Parking Bookings
  • Car Parks
  • Parking availability and price
  • Pick Up & Drop Off
  • Other Car Park Queries

Car Parking Bookings

Can I pre-book parking?

Yes, you can pre-book parking on our website here.

How do I amend my booking?

Lounge and Parking bookings can be amended for future dates or cancelled up to 2 hours before your booking time. All you need is your email address and booking reference which can be found on your confirmation email. To make any changes to your booking visit the manage my booking page.

Manage my booking

Amendments to the dates of stay are subject to the terms and conditions of your booking. Certain promotional products cannot be amended, it will be made clear at the point of booking if this is the case.

Please note if you booked during a sale or at a lower price and that rate is no longer available, the new rate will apply. Where specified in the product details some special offer bookings cannot be amended or cancelled.

Do you have any discount codes at the moment?

Visit our discount parking page to sign up for parking discounts

How do I cancel my car park booking?

With increasing news coverage around the spread of Coronavirus, we’ve been working with our booking partner APCOA to provide you with information around refunds and cancellation terms for any existing parking and lounge bookings. 

From 13th March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline, tour operator or as a result of you wishing to change your travel plans.

Our contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.

FLEXIBLE PRODUCT BOOKING

If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to 2 hours before your arrival date into the car park. Please visit the manage my booking section on the Southampton Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.

If you’ve pre-booked a lounge on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to two hours before your arrival date into the lounge. Please visit the manage my booking section on the Southampton Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.

NON-FLEXIBLE PRODUCT BOOKING

We have amended our booking policy meaning you can cancel and get a refund, or amend your booking that you made directly with Southampton Airport.

Please visit the manage my booking section on the Southampton Airport website or email us with your booking reference number and contact details and we’ll respond to you as soon as possible.

CONTACTING US

Please avoid calling or emailing to follow up on your refund. The team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting our response time. They will get back to all customers in due course and ask you to bear with and thank you for your patience and understanding at this time.

My booking reference number is not working?

If you are trying to amend or cancel your booking online via our website link below

Manage My Booking

and your booking reference is not recognised, it is likely that the booking has been made through a third-party site. Please check your booking confirmation email for information regarding how to amend/cancel your booking or email us at bookingenquiries@ncp.co.uk with your booking reference number and contact details and we’ll respond to you as soon as possible.

What happens after I have made my car parking booking?

You will receive an on-screen confirmation which details your booking reference and instructions (please read these carefully).

We will also send you a booking confirmation email. Please have this with you when you arrive at the airport in case it is needed. Please ensure that your vehicle registration details are correct as this is used to give you access to the car park. There is an option to amend your booking if you will be arriving at the airport in a different vehicle than originally planned.

You are responsible for supplying a valid email and we cannot be held responsible for the non-delivery of booking confirmation emails due to transmission failure or incorrect address details.

Failure to receive the confirmation email has no bearing on the status of your booking, your booking is still valid, but please check your junk or spam folder just in case your booking confirmation email has been sent there. If not, your email address may have been entered incorrectly.

Can I make a booking to park at the airport today?

Yes. Bookings can be made up to at least 2 hours prior to your arrival time at the relevant Airport.

All Car Park bookings are subject to availability and the Airport reserves the right to withdraw availability at its entire discretion for a given date.

My vehicle details have changed, what should I do?

You may amend your vehicle details on your booking up to 24 hours before your car parking commences. To amend your vehicle details on your car park booking online, please re-visit the website you used to book and follow the online instructions or click the link below.

Manage My Booking

What if I return later than the date/time on the booking?

You will be charged for the additional days in which you stay in the car park, based on the overstay rate applicable to the car park.

For further details of these Overstay charges please refer to the terms and conditions.

What payment methods are accepted for pre-booking?

Payment must be made in advance and online. We accept all major credit cards, debit cards and PayPal for pre-booking.

We reserve the right not to fulfil your booking if your card is declined for any reason, if the payment card has been used fraudulently or without the cardholder's permission, or if you are under the age of 18.

How do I know my payment details are secure?

To protect your privacy and security, our website uses SSL encryption software, which is the industry standard. It encrypts your personal information so that it cannot be read.

You will know you are in the secure area of our site when the website address is preceded by “https://” and a padlock symbol appears in the frame of your browser.

Our entire website, and booking system, use SSL encryption software to ensure each session is safe.

How do I get a VAT receipt?

Once you have made your transaction, the VAT receipt is the results presented on the screen. Your booking confirmation is your VAT receipt too. You can log into the manage my booking section to access your booking and resend your booking confirmation email, so you can get this information at any time.

I have booked parking in advance, what do I need to bring to the airport?

Please pull a ticket on entry. The barrier will recognise your vehicle registration from your booking information. On exit, the barrier will recognise your vehicle registration and lift to permit exit.

Our email booking confirmation will help direct you to the correct car park and also states your booking reference number so you should have it to hand, should you need to speak to a member of staff.

Blue badge parking

Our Blue Badge holders have dedicated parking bays on the ground floor of the multistorey.

Visit our Special assistance page for more information on our accessibility measures in place.

Standard charges will apply to blue badge holders using Pick Up and Drop Off.

How do I contact someone about my car parking?

Should you wish to make changes to your parking/lounge or testing booking we recommend using the Manage my booking link below. There you can re-send your booking confirmation email, update your details, and request a refund if you are within 24 hours of your arrival/covid-testing date. 

If you choose to get in touch with us via email, you'll need your email address and booking reference which can be found on your confirmation email.

Manage my booking

Email the parking team

Car Parks

What is the difference between our car parks?

All our car parks are on site and are managed locally by our Airport partners.

However, the price can vary depending on availability, car parking facilities and distance to the terminals. View information on all our car parks at a glance to decide which one is most suitable for your needs.

Southampton Airport Car Parks

Are there any height restrictions at Southampton Airport car parks?

There is a height restriction of 2.2 metres in our multi-storey car park.

How safe are the airport car parks?

Our car-parks are monitored by CCTV and have regular security patrols to ensure that your vehicle remains safe and secure.

Do you have satellite co-ordinates for your car parks?

You can access maps for each of our car parks on Google below:

Long Stay Car Park

Short Stay Car Park

Priority Parking Car Park

You can view a map of our car parks here.

Parking availability and price

Why is there no availability for the dates I am trying to book?

Lack of car park availability could be due to:

- The car park is fully booked for all or part of your stay;
- Because the booking conditions for the car parking product have not been met;
- Because you are trying to book for less than the minimum stay.

Try adjusting your selection or choose another car park.

How are parking prices calculated?

Car parks are priced per calendar day or part thereof. Prices are subject to change and quotes are valid at the time of booking only. The number of days charged is calculated on the basis of the dates and times you select at the time of booking.

For example, if you are travelling on a Monday and returning the following Monday you will be charged for 8 days.

All prices shown are in GBP and include VAT at 20%.

Car parking charges will also vary according to:

- The time of year;
- Location of car park in relation to the terminal; and
- How far you book in advance

How much is airport parking?

Parking prices vary depending on the length of stay and type of car park booked.

We understand everyone has unique parking needs and budgets so we have a solution for each passenger. Our premium and convenient product is Priority Parking, or if you want something more economically priced try our Long Stay Parking.

Book in advance to save up to 60%

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Why are there only certain parking products showing for my selected dates?

Lack of car park availability could be due to:

- The car park is fully booked for all or part of your stay;
- Because the booking conditions for the car parking product have not been met; or
- Because you are trying to book for less than the minimum stay.

Pick Up & Drop Off

Where do I park if I am dropping someone off?

Whether you’re dropping off a loved one for a trip, or picking up a friend after their holiday, there are various free and paid-for parking options available at Southampton Airport.

Visit our Pick Up and Drop Off page for more details.

I need more time than the 10 minutes that Pick Up & Drop Off offers?

The pick up / drop off facility is for people who can guarantee that they’ll be in and out in under 10 minutes. If you need more time we recommend that you use Short Stay Parking.

Why do you charge for Pick Up & Drop Off?

There are various free and paid-for parking options available at Southampton Airport.

Visit our Pick Up & Drop Off page for more details

Do you have change facilities in Pick Up & Drop Off?

Yes, these are located in the parking entrances.

Are there any height restrictions on Pick Up & Drop Off Zone?

Pick up and drop off Zone has 2.2m restriction.

Other Car Park Queries

Are there electric charging points?

Free electric charging points can be used undercover within our multi storey car park.

Do you have motorbike spaces?

Yes. there is a dedicated covered parking area near to the exits.

Where can coach drivers pick up their passengers?

Contact the airport for access to the forecourt.

Can I leave my bicycle at the airport?

There is free parking for bicycles at the Airport - dedicated bays are available in the short stay car park opposite the main terminal building. Please go to the car park office who will give you access to the secured bicycle parking area. The office is located next to the entry and exit barriers of the short stay car park and is open 24 hours a day.

Please note that for security reasons, bicycles and motorbikes will be removed if not parked in the designated areas.

Find out more here.