Terms & conditions
1.1 These terms and conditions ("Terms") apply to all bookings for services made via www.southamptonairport.com and all URL’s operated by Southampton International Airport Limited (together referred to as the "Website"). Please read carefully those Paragraphs of these Terms which apply to the services you are buying (any or all of Paragraphs 2 (for car parking), 3 (for lounges) or 4 (for priority security). Please then read Paragraphs 5 to 8 which apply to all customers.
1.2 The Website is owned by Southampton International Airport Limited (Company Number: 2431858) which is incorporated in England. The registered office of Southampton International Airport Limited is Wide Lane, Southampton, S018 2NL.
1.3 In these Terms "you" and "your" refer to any person who makes a booking via the Website and "we", "us" and "the Airport" refer to Southampton International Airport Limited. The contract for car parking, priority security or lounges is made between you and Southampton International Airport Limited.
1.4 The VAT number for Southampton International Airport Limited is 927 3652 08
1.5 These Terms contain important information and they specify those matters for which the Airport does not accept responsibility.
1.6 Should you need to contact us please either email us at email@example.com or call us on 0345 222 0541.
2. Car Parking
2.1 When you book car parking via the Website you will be given a unique booking reference number ("Booking Reference"), either via an email or, if offered by us or selected by you, via a text to the mobile phone number provided by you.
2.2 The booking you make is non-transferable either from you to someone else or between different car parks.
2.3 The booking of a reserved space you make is valid only for the times, dates, price, car park, terminal and airport specified in your booking.
2.4 The terms and conditions of use of the car park are as follows:
(a) Car parks are priced per 24 hour period or part thereof. Prices are subject to change. Quotes are valid at the time of booking only. However, if your actual entry and exit time changes from that specified in your booking, you will be liable for an additional £15 charge unless this takes your booking into the next 24 hour period in which case you will be liable for an additional day's charge at the current drive-up tariff.. This is set out at the entrance to the car park, and this amount must be settled before you leave the car park. Please note that this applies irrespective of the reason why you are late back into the car park, unless your delayed return is caused by the negligence of the Airport.
(b) NOT USED.
(c) All prices shown are in pounds sterling and include VAT at the prevailing rate.
(d) When you enter the car park, it is imperative that, at the gate, you follow the instructions you have been issued with (via email). Please be aware that some car parks use a number plate recognition service and as such if your number plate is not recognised or is not consistent with the number plate for which you have booked, you may not be allowed in.
(e) If you are issued with a car parking ticket on entry to the car park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.
(f) When you have parked your vehicle, it is your responsibility to:
- lock your vehicle securely;
- fully close all windows of your vehicle;
- apply your handbrake properly;
- engage any steering lock, alarm or immobiliser you have;
- not leave any animal or person within your vehicle;
- minimise the level of possessions left in the vehicle and ensure that any such possessions are placed in a locked boot and are not on display. The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. The Airport and its subcontractors do not accept any valuables or other articles for safe custody.
(g) You must drive carefully and responsibly in the car park. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are using the car park. Please take care to be aware of all vehicles in motion within the car park.
(h) You must comply with all directional signage and other instructions when in the car park.
(i) The Airport does not accept liability for:
- damage to your vehicle (whether caused accidentally or by way of vandalism);
- theft of, or from, your vehicle, while the vehicle is in the car park, unless such damage or theft is caused by the negligence of the Airport or its agents or employees, and then only to the extent that the Airport’s negligence has caused or contributed to the relevant damage or theft.
(j) If you fail to collect your vehicle more than 30 days after the date which you have specified for exit in the booking then, absent a written notification to us specifying:
- the vehicle registration number;
- its approximate location within the car park; and
- the reason for the delay in collection plus details of the expected (revised) collection date, we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights to dispose of unclaimed vehicles under the Torts (Interference with Goods) Act 1977.
(k) While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.
(l) If you have paid to use a premium parking service in any car park ("Priority Parking" at Southampton International Airport), we shall endeavour to ensure that this is available to you upon arrival, but cannot guarantee availability of the relevant facilities. Should the premium service not be available, we shall refund to you the difference between the cost of the premium service and the standard rate for the relevant car park for the time during which your vehicle is within it.
2.5 The following terms apply to use of the transfer service:
(a) Please be aware that you need to leave an appropriate amount of time to reach the terminal building from the car park using the transfer service. Guides to the estimated transfer time (in normal traffic conditions) and the frequency of buses are set out on the Website, but in addition to this you should ensure that you factor in time to find a space, get your luggage out of the car, lock the car and walk to the relevant bus stop. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get into the car park, and then from the car park to the terminal.
(b) NOT USED.
(c) The estimated frequency of the buses and the estimated journey time to the terminal (in normal traffic conditions) is set out on the Website.
(d) Please ensure that you remember to take all your luggage off the bus when you arrive at your terminal. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left on the bus.
(e) The Airport does not accept liability for increased duration of transfer times from car park to the terminal building which are caused by exceptional volumes of traffic, road works or accidents, mechanical breakdown or failure, adverse weather conditions or staff shortages (howsoever caused).
2.6 In using the car park, you agree to abide by any additional terms of such use that may be displayed in or around the car park. These may include, but are not limited to, terms regarding permissions to be in the car park and penalties for parking in prohibited places.
2.7 We reserve the right to move any vehicle within or outside the car park to the extent that we deem necessary to carry out the efficient management of the car park.
2.8 If your vehicle is parked in a manner which (in our reasonable opinion) is unsafe, is outside of a designated parking space, impedes the free flow of traffic in and around the car park or is in breach of any restriction marked on signage or on the ground in the car park (or otherwise brought to your attention), we may:
(a) cause your vehicle to be removed without notice, and you will be responsible for the costs of such removal and recovery; and/or
(b) issue a parking charge notice to you for such amount as may be published at the car park from time to time in respect of the relevant breach.
2.9 The following are not permitted in the car park, and we reserve the right to refuse to allow you to use the car park if you carry out any of these activities in the car park:
(a) conducting any service work, cleaning or repairs to your vehicle;
(b) carrying out any business activity, including but not limited to in connection with selling, hiring or other disposal of your vehicle;
(c) filling or emptying of fuel tanks;
(d) misusing or damaging any part of the car park;
(e) parking outside of a designated parking bays (appropriate to your vehicle) or otherwise as instructed by car park staff. Trailers are not permitted in any car park;
(f) driving dangerously or too fast;
(g) making unnecessary noise or nuisance, including playing music in a way that annoys other users of the car park or people living or working nearby;
(h) filming or taking photographs;
(i) cooking or lighting fires;
(j) using the facilities of a camper van not found in a conventional vehicle, including but not limited to the toilet, bathroom and kitchen;
(k) doing or attempting to do anything which is a criminal offence;
(l) spending excessive time (as we may determine) in your vehicle in the car park. This includes sleeping in your vehicle.
2.10 Southampton International Airport Limited and APCOA Parking Ltd have a responsibility for the enforcement of parking restrictions which are essential for the free flow of traffic and for safety. Restrictions regarding use of this roadway will be indicated on signage displayed on the roadway and it is your responsibility to check that your vehicle is not in breach of any restriction.
APOCA Parking UK Ltd may issue Parking Charge Notices for breaches of the restrictions, including but not limited to;
- Drop off and pick up activity is only permitted in designated areas in the Short Stay and Long Stay car parks
- Do not obstruct access
- Only park within marked spaces in the car parks
The charge payable for a Parking Charge Notice is £60 if paid within 28 days, reduced to £30 if paid within 14 days.
All appeals and enquiries relating to parking charge on this Private Road should be addressed to: APCOA Parking UK Ltd, PO Box 1010, Middlesex, UB8 9NT. Telephone: 0345 3037397
In the event of a breach of these restrictions, vehicle keeper details will be requested from the DVLA. Further fees may be incurred if the Parking Charge Notice is unpaid.
3. Meet & Greet Parking
3.1 All prices shown are in pounds sterling and include VAT at the prevailing rate.
3.2 When at the Meet & Greet Parking arrival/return area, you must drive carefully and responsibly. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are at the reception area. Please take care to be aware of all vehicles in motion within & around the arrival/return area.
3.3 When you have parked your vehicle at the arrival area, it is your responsibility to:
(a) apply your handbrake properly;
(b) engage any steering lock, alarm or immobiliser you have;
(c) not leave any animal or person within your vehicle;
(d) leave only the keys required to move the vehicle, these must be left with the car park operator
(e) ensure that your possessions are placed in a locked boot and are not on display. The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it, resulting from your failure to do these things.
(f) By leaving your vehicle with the Airport’s employees or subcontractors, you warrant that the vehicle, at all times while in our custody, shall be roadworthy, has a valid MOT and tax disc and is properly insured so as to comply with all relevant legislation in the United Kingdom. You hereby indemnify the Airport and its subcontractors in respect of all claims, losses, damages, costs and expenses suffered by the Airport or its subcontractors arising from any breach of this warranty. You accept liability for all harm suffered by third parties as a result of any breach of this warranty.
3.4 You must comply with all directional signage and other instructions when in the arrival/return area.
3.5 Customers should allow at least 12 hours’ notice of intention to return early to the car park.
3.6 The Airport is responsible for ensuring that your car is driven carefully, and the Airport and its subcontractors are insured for any loss or damage to your vehicle which occurs as a result of the negligent driving of the Airport’s employees and subcontractors, who are providing the Meet & Greet Parking services. As such, the Airport will pay to you the cost of repairing any damage to your vehicle which is caused by the negligent driving of its employees and subcontractors while they are providing the Meet &Greet Parking service.
3.7 Please note that our drivers may adjust the seat, steering wheel and mirror positions to facilitate safe driving. We also encourage our drivers to turn down the radio if left on, or at a high volume again to promote safe driving. Southampton airport do this to protect our drivers and give them the ability to drive as safely as possible and protect our customers property. We cannot guarantee these items will be returned in the exact position they were supplied to us.
3.8 Except as set out in Paragraph 3.6 above, the Airport does not accept liability for damage to your vehicle (whether caused accidentally or by way of vandalism) while the vehicle is in the car park, reception area or on-site. Should a vehicle suffer damage whilst in the car park, reception area or on-site, or should there be a loss or theft whilst in the car park, this must be reported to a member of staff within the Customer Service Office. This must be reported so evidence can be taken and an incident report form must be completed by you the customer and a member of staff before you exit the car park.
3.9 The Airport does not accept liability for theft of or from your vehicle unless you have entrusted the keys of the car to the Airport and then only provided that the keys have been used in order to carry out the theft.
3.10 If you fail to collect your vehicle more than 30 days after the date which you have specified for exit from the car park in the booking, then confirm absence via a notification to us specifying:
(a) the vehicle registration number;
(b) the reason for the delay in collection plus details of the expected (revised) collection date we will deem the vehicle to have been abandoned.
In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing).
3.11 While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.
4. Airport Lounges & Other Services
4.1 Please note that WiFi or lounge services may be provided to you directly by us and /or by designated operators. This will be made clear as part of eth booking process. Where a designated operator provides some or all of these services to you, their terms and conditions shall apply in addition to those set out in this Paragraph 4.
4.2 All prices shown are in pounds sterling and include VAT at the prevailing rate.
4.3 Your booking is non-transferable either from you to someone else or between different airport lounges.
4.4 Your booking is only valid for the date, price and lounge specified when you book.
4.5 Any regulations relating to the use of the lounge are usually displayed at or near the entrance to the relevant lounge or alternatively you can request them at the entrance to the lounge from the relevant airport lounge operator. They are also available on our website.
4.6 Subject to lounge opening times, your booking allows you to arrive at the lounge up to 3 hours after your reserved arrival time, but please note that your 3 hour booking runs from that reserved arrival time, and you will be expected to leave the lounge 3 hours after your reserved time (unless you have purchased additional hours in the lounge). If you arrive prior to your reserved arrival time, or more than 3 hours after it, or if you wish to remain in the lounge beyond the 3 hours after your reserved arrival time, your use of the lounge is at the discretion of the lounge staff.
4.7 There may be restrictions on children being permitted access to the lounge. Where children and infants are permitted access and admitted it is your responsibility to supervise them.
4.8 Smoking is not permitted in lounges or anywhere in the terminal building.
4.9 All lounges have a smart casual dress code and all users of the lounge should not misbehave or be drunk or disorderly. Lounge staff reserve the right, at their absolute discretion, to refuse admission and/or to ask people to leave if their behaviour or clothing is inappropriate and/or may cause offence or distress to other users of the lounge. Please act with courtesy and consideration at all times for other users of the lounge.
4.10 All lounges have flight information screens and you are responsible for looking at the screens and catching your flight. The Airport does not accept liability if you miss your flight due to failure to check the screens.
4.11 The Airport does not guarantee that any particular catering or facilities within the lounge will be available at the time of your visit nor does it offer any guarantees as to your enjoyment of the lounge. The Airport does not guarantee that the lounge will be available to you, and the right to use it may be withdrawn without notice. If you are not admitted to the lounge, except on account of your behaviour or dress, the Airport will refund to you the price paid in respect of that service.
4.12 The lounge staff have the right (at their discretion) to refuse to serve you any champagne that has been purchased in advance, or any other alcohol as may be available in the lounge, if you cannot prove that you are over 18 years of age or for any other reason relating to your behaviour in the lounge. No refund shall be given in such circumstances.
4.13 You must bring confirmation of your booking with you in order to use the lounge in the form specified when you booked.
5. Priority security
5.1 Your booking is only valid for the date and price specified when you book. Your booking is non-transferable.
5.2 We cannot guarantee the availability of the service, and the right to use the priority lane through security may be withdrawn at any time without notice by the Airport. Where you are not permitted to use the priority lane, we shall refund the price paid solely in respect of that service.
5.3 The purchase of the priority security service only provides for a separate queuing process to get through security, and we cannot give any assurances regarding how long it will take you to clear security. This product does not in any way excuse you from the requirement to submit to full security screening.
5.4 It is your responsibility to ensure that you leave adequate time to clear security prior to your flight. Please contact your airline or check your ticket for advice on how early to arrive at the airport prior to your flight. The Airport does not accept any liability if you miss your flight because you have not left enough time to clear security.
6. Cancellations or changes to pre-bookings for car parking, lounges and priority security
6.1 Should you wish to cancel your booking or part of it you may do so via the Website. Please click on the "Manage my booking" section. You may also telephone us on 0345 222 0541 to cancel a booking or email firstname.lastname@example.org. However please note that if you have purchased a SuperSaver or Leisure Special product (which offers a larger discount for bookings made a certain number of days in advance as detailed on the Website) you cannot cancel these once you have booked.
6.2 The Airport must receive notice of your cancellation at least 2 hours before the car park entry start date and time, lounge or priority security entry time of your original booking in order to consider a refund. If you do not give the required advance notice as stated, no refund will be given.
6.3 Should you wish to make changes to your booking then you may do so via the Website. Please click on the "Manage my booking" section. You may also telephone us on 0345 222 0541 to amend a booking or email email@example.com However please note that if you have purchased a restricted (e.g. SuperSaver) product, which offers a larger discount for bookings made a certain number of days in advance as detailed on the Website, you cannot amend this once you have booked.
6.4 Where a change is required by you for a reduction in the number of days of your car park or valet parking booking then, the Airport must receive notice of your change to your booking at least 2 hours before the car park entry start date and time of your booking. If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated in your booking you may have to pay the full daily rate from time to time of the relevant car park.
6.5 No retrospective refunds will be made after the car park entry start date or lounge or Priority Security entry time of your booking (as detailed on your voucher) if you have not followed the cancellation and/or changes to booking procedures set out.
6.6 No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with these Terms following procedures set out above.
6.7 Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above.
6.8 No refund (only made where due) will be made unless you can provide the Airport with a pre paid booking reference number. Refunds are made to the original card on which payment was made.
6.9 Your statutory rights are not affected.
6.10 If the Airport cancels your booking for a reason within its direct control and not due to an event beyond the Airport’s control (see Paragraph 7 below) then the Airport will refund the amount it has received from your pre-booking to you on the card on which payment was made.
7. Events beyond the Airport's control
7.1 The Airport does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic eruption or ash cloud, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines.
7.2 Except as expressly stated in these Terms, the Airport shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in Paragraph 6.1.
8. Our liability to you
8.1 The Airport will act with reasonable skill and care when providing services to you.
8.2 Nothing in these Terms limits the Airport's liability in the case of death or personal injury caused by the Airport's negligence, or in the case of fraud.
8.3 Without prejudice to Paragraph 8.2 above, the Airport’s liability to you for the provision of car parking, valet parking, priority security or lounge services shall be limited to an aggregate of £50,000.
8.4 The Airport does not accept liability for:
(a) any indirect or consequential loss; or
(b) any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings.
9.1 Any contract made between you and us via the Website is governed by English law.
9.2 We reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However please do not assume that the Terms which applied on one occasion when you booked a service from us will continue to apply when you next book. We recommend that you always read these Terms before booking to satisfy yourself that you accept them.
9.3 These Terms, along with all other relevant terms and conditions that are referred to herein (including those available at the car park and online from lounge operators), constitute the entire agreement between you and the Airport with respect to the sale of the relevant services.
Last updated March 2020