If you require assistance you should inform your airline at least 48 hours before you travel, however, our advice would be to give your airline as much notice as possible for both your departure and your arrival. This is best done at the time of booking your travel arrangements and will ensure that you receive the most appropriate assistance in a timely manner.
Pre-arrange special assistance with your airline
Assistance will be provided free of charge to and from all of the on-airport arrival points up to the departure point at the gate and likewise for the return journey.
We are currently trialling a system called Passenger Assist at Southampton Airport. If you are having difficulty requesting assistance through your airline directly, then alternatively, you can pre-book your assistance through the PRM Assist Mobile app, which is available HERE on the Apple App store and Google Play Store. This assistance booking will be passed on to our service provider OCS, who will assist you through Southampton Airport.
On arrival at Southampton Airport, passengers can use the Help Points detailed below to gain assistance or can go to the Special Assistance desk in main terminal opposite the check-in desks area.
If a passenger wishes they can go directly to their check-in desk and inform airline staff during their check-in that they have requested assistance. A representative from our service provider will arrive to provide assistance or you may be redirected to the special assistance desk after check-in if you are able to walk this short distance.
If we do not receive advance notice of your requirements, we promise to make all reasonable efforts to accommodate you, but you may have to wait a little longer for assistance.
You should arrive at the airport car parks at least 2 hours prior to departure if you require assistance from here. Should you require assistance from check-in then please arrive at least one hour prior to departure.
Help Point Locations
- Pick up/Drop off point in short term car park.
- Main terminal entry/exit doors.
- Special Assistance desk in the main terminal opposite check-in desks.
Walking Distances
Below are approximate walking distances to key areas within the airport:
- Car park help point to assistance desk landside - 100M
- Assistance desk to Security screening area - 30m
- Security screening area to furthest departure gate - 40m
Walking Distances from Departure gates to aircraft stand:
- To Stand 1 - 83m
- To Stand 2 - 55m
- To Stand 3 - 25m
- To Stand 4 - 18m
- To Stand 5 - 35m
- To Stand 6 - 30m