PRM Events 2022
24 November 2022
Met with a local representative of Open Sight Eastleigh at the charities building in Eastleigh. There we learned about the charities work in the community its user and training courses that can be provided. They were invited to join the SOU PRM forum which is chaired by Eastleigh Borough Council. They will now make up one of the core members of this forum. Open Site will be attending Southampton Airport in the near future to help us review and improve our facilities for passenger with sight impairments.
9 November 2022
Held virtual meeting with Parability a local disability charity. We discussed the services currently offered on site at SOU and key challenges throughout the summer season. Parability were invited to join the SOU PRM forum which is chaired by Eastleigh Borough Council. Parability will be invited to Southampton Airport to carry out an audit of our current facilities on site.
23 February 2022
Visit by CAA for a PRM review and introduction of new inspectors for PRM services and to help share best practices across the UK networks. To date, our PRM service provision has been maintained and our CAA ECAC and other performance KPIs have remained on target throughout.
11 April 2022
Winchester Area Access For All (WAAFA) charity is hosted on site by our Terminal Manager and OCS Station Manager who provide the Special assistance services on site. Full Audit of Southampton Airport looking specifically at accessibility of the entire passenger journey from car park to point of departure. All areas of the Terminal and journey looking at wayfinding, accessibility, accessible toilets, seating provision, help points etc.
Initial draft feedback has been received and the final document out output actions will be tracked by the SOU PRM forum. (Update on the 11/05/22 all recommended action now completed)
30 May 2022
Meeting held virtually with the CAA for a PRM operational review and we were able to gain a valuable insight into the current ongoing difficulties across UK airports with rapidly increasing passenger numbers. Southampton Airport had carried out multiple deep-dives throughout the winter season and ensured correct staffing levels were in place to avoid the disruption seen across the media during summer.
10 June 2022
OCS assistance team see Guide dog trainers on site helping train both future generation of guide dogs but also familiarisation with currently operational dogs with the airport surroundings. Terminal Manager is approached and on-going partnership to assist with training is established.
10 August 2022
First guide dog training exercise is carried out by OCS and our Airside Operations team to ensure full familiarisation/training for the users and animals can be provided through the entire passenger process from arrival at the Terminal, security screening and on-board aircrafts.
07 October 2022
The second visit for Guide Dog training users arranged and carried out with great success.
21 October 2022
Accessibility Forum meeting held with Local Bourgh Council, Airport team, OCS service providers and charity updates. Checking that all was well over the summer months and reviewing service users feedback.