For those passengers taking a mobility aid such as a scooter or wheelchair, onto the aircraft, your airline must be advised in advance preferably at the time of booking. You should provide details to your airline, tour operator or travel agent which outline the dimension, weight, make and model of the mobility aid.
You will be able to travel with your mobility aid from arrival at the airport up until the point of boarding the aircraft. Our Swissport Ground Handling team will then ensure your mobility aid is made safe for carriage on the plane and you or a person in your travelling party may be required to liaise with the team to ensure the mobility aid is immobilised.
On your arriving flight into Southampton Airport, you will be reunited with your mobility aid at the aircraft side after disembarking. In the unlikely event there is any damage to your mobility equipment, our Special Assistance team will make every effort to provide you with a temporary replacement.