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Vortex Policy

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Hotel Extras

Ensuring that your holidays are appropriately protected is one of our main priorities. That's why we have partnered with Holiday Extras so you can get a travel insurance quote to protect you before and whilst you are travelling. Holiday Extras Cover Ltd is authorised and regulated by the Financial Conduct Authority and has been independently rated 5-stars by Defaqto.

For more information or to obtain a quote, please go to their website - click the link below or call them on 0800 083 3551 to speak to a friendly advisor. Please quote BE197 upon calling.

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GBP = 1065.00 EUR

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What is a Vortex?

A vortex is a circulating current of air generated by moving aircraft. These generally are disturbed by moving air, however, in very rare occurrences can reach roof level and cause damage to property. 

Who is responsible?

Liability for vortex damage lies with the airline in question, however, Southampton Airport recognises it is not always possible to identify specific aircraft. As part of our continued commitment to our local communities, a vortex protection procedure is in place to ensure instances, where homes have been damaged, are investigated and the appropriate repairs are carried out.

My home has been damaged, what should I do?

If you suspect your home has been subject to damage by an aircraft vortex the incident should be reported immediately to sounoisecomplaints@southamptonairport.com providing the following details:

  • Name, address, contact telephone number
  • Date, time and details of the aircraft in question, if possible
  • Details of the extent of the damage
  • Photographs of the damage should be included, if safe to do so

If confirmed that a vortex strike has occurred, Southampton Airport will ensure free remedial repairs are undertaken to return the property to its previous state prior to the incident.

Please ensure temporary repairs are not carried out to your property prior to the inspection taking place. If temporary repairs are deemed absolutely necessary to ensure your property is made safe and wind and water tight, please contact your insurance provider in the first instance.