Special assistance

If you have a disability or you experience mobility difficulties, you may require special assistance at the airport. This page provides you with all the information you need so that you know what to do before you come to the airport and what to expect while you are here.

Booking Special Assistance

Some descriptionIf you require special assistance while at the airport please inform your airline at least 48 hours before you fly. It is best to give as much notice as possible both for your outbound and return journeys so we can make the necessary arrangements to give you the assistance you require. 

Pre-arrange special assistance with your airline.

Your airline will pass on your special assistance booking to our providers, Swissport, prior to your arrival at the airport. If you arrive at the airport and haven’t booked in advance, we will make all reasonable efforts to assist you. 

At the Airport

Car parks and public transport

Parking

Blue badge parking is available in the short stay car park close to the terminal and in the long stay car park close to the bus stops. Find out more about blue badge parking at Southampton Airport.

Public Transport

Special assistance from the train station to the airport needs to be booked with South West Trains.

In the Terminal

Some descriptionPlease arrive at the special assistance desk within the main terminal no later than two hours before your flight. Our Special Assistance provider, Swissport, will help you through the check-in process and onward through the security search area.

Our security staff are required under government legislation to carry out a hand-search whenever a passenger activates the archway metal detector alarm. If you are a wheelchair user, that’s likely to be the case. We recognise that it may be more suitable to have this search carried out away from the main search area, so please don’t hesitate to request this. If you have any questions or queries throughout the Security process then please do not hesitate to ask for one of our Security Supervisors.

Once you are in the departure lounge you can relax in our dedicated special assistance seating area before boarding your flight. Specialist equipment will be used to help your board your flight which may involve a few minutes wait while the equipment is being set up. Once onboard your aircraft, your airline will provide assistance.

Facilities

Most of the airport is on one level making it easy to navigate and reach all facilities. The departure lounge is quite compact and there is a lift for passengers to gain access to the first floor where our restaurants and bars are located. Unisex accessible toilets are provided in the main concourse and within the departure lounge.

Facilities for the hard of hearing

Payphones and credit card telephones are available in all parts of the airport and are adapted for hearing aids.

Facilities for the blind and partially sighted

Southampton Airport has an Access Partnership with Guide Dogs. Passenger services staff receive regular specialist training from Guide Dogs to help them support people with visual impairments. The airport is listed on Guide Dogs’ website as an ‘Open for Business’ partner acknowledging the airport’s efforts in making the airport more accessible for people with visual impairments.

Guide and hearing dogs are the only dogs allowed in the terminal building, except for those travelling on flights. Please note that guide dogs can only travel if they are registered with the Pet Travel Scheme and if allowed by your airline and holiday destination.

If you have any queries about reduced mobility assistance please call Swissport on +44 (0)844 481 7777. We are committed to providing the highest level of service in a timely manner; please find details of our service level agreement below.