Contact us

What do you want to contact us about?

What's your question about?

General enquiries

Customer enquiries

You can contact us in the following ways:

Twitter: @SOU_Airport

Phone: 0844 481 7777 (calls cost 7p per minute plus your telephone company's access charge)

Post: Southampton Airport, Wide Lane, Southampton, SO18 2NL

If your enquiry is about one of our airlines please contact them directly. You can find contact details for all our airlines in the Airlines & Travel tab

Jobs at the airport

To find out about the latest jobs at the airport please take a look at our jobs page, you can also follow us on Twitter.

Work Experience

Due to the level of resources and security procedures required to host work experience students in an airport environment, work experience placements are only available to students at Bitterne Park School, as part of the airport's strategic partnership with the school.

Doing business with Southampton Airport


Company: Eye Airports

Contact: Liz Lightning

Tel No:  07766 140043


Filming and photography 

Please see our media centre

Press enquiries 

023 8062 7141 - During office hours

023 8062 7111 - For urgent out-of-hours media enquiries. Please ask for your enquiry to be passed to the Airport Duty Manager.


For more information about working with us including suppliers and commercial telecoms visit our doing business with us page.

Customs & immigration enquiries


For all customs enquiries please see HM Revenue & Customs


For immigration enquiries please see UK Border Agency

Aerodrome contact details

Air Traffic Control

NATS are responsible for air traffic control at the airport

Airline routes

The CAA (Civil Aviation Authority) is the UK's specialist aviation regulator.

Airline landing slots

ACL, Airport Coordination Limited is responsible for slot allocation

Aircraft noise

For information on aircraft noise at the airport please see our noise page or email

General Aviation

Information for visiting General Aviation pilots and private jet operators can be found on our general aviation page

Car parking & transport

Book car parking

Choose from Priority, Short stay or long stay car parking.

Save money by booking in advance online. Alternatively you can turn up on the day of departure. 

You can also find out about our blue badge parking.

Car park queries

Telephone: 0345 222 0541 or email

You can find information about car parking on our car parking pages.

Car park feedback

If you have a pre-travel enquiry regarding car parking please telephone 0345 222 0541 or email

If you have any feedback on our car parking please fill in our feedback form.

Getting to the airport

Find out how to get to and from the airport by car, train, bus, taxi or bike.

Public transport contacts


National Rail Enquiries

South West Trains telephone: 0845 6000 650

Cross Country telephone: 0844 811 0124


Uni Link telephone: 023 8059 5974

Velvet Bus telephone: 023 8061 2288

First Group telephone: 0870 010 6022

Wheelers Connect telephone: 0871 200 22 33 (calls cost 10p per minute, mobile charges may differ, lines open 7am to 10pm every day)

Flight & hotel bookings

Booking flights & hotels

Book flights, hotels and packages in our travel shop.

Alternatively you can book by phone on 0800 298 9442. If you need to make an amendment or have a query regarding your booking with Southampton Airport Direct Travel please call 01618 880 830.

Flight & hotel feedback

If you have any feedback or queries regarding flight or hotel bookings through our website please contact Southampton Airport Direct Travel on 01618 880 830.

Airlines & travel

Booking, check-in & baggage

Please find below booking details for each of our airlines and tour operators:

Aer Lingus telephone: 0333 004 5000 

Air France telephone: 0871 663 3777

Aurigny telephone: 01481 822 886

bmi regional telephone: 0330 333 7998

Canterbury Travel telephone: 01923 822 388

Cathay Pacific telephone: 0208 834 8888

Crystal telephone: 0208 939 0739

Eastern Airways telephone: 0870 366 9100

Emirates telephone: 0344 800 2777

Esprit Ski telephone: 01252 618 300

First Choice telephone: 0871 231 4787

Flybe telephone: 0371 700 5000

Inghams telephone: 020 8780 4433

KLM telephone: 0207 660 0293

Prestige Holidays telephone: 01425 480 400

Santa's Lapland telephone: 01483 345 847

Ski Total telephone: 01252 618 333

Thomas Cook telephone: 0844 412 5959

Thomson telephone: 0871 231 4787

Thomson Lakes telephone: 0208 939 0740

Transun telephone: 01865 565 385

VLM Airlines telephone: 00323 285 6866

Volotea telephone: 003493 122 0717
Information on check-in and baggage allowances can be found on our check-in page and on each airline's website.

Airline contacts & feedback

If you need to contact one of our airlines regarding a booking or to give feedback please use the details below:

Aer Lingus telephone: 0333 004 5000 or complete online form.

Air France telephone: 0871 66 33 777 or complete online form.

Aurigny telephone: 01481 266465 email

bmi regional telephone: 0330 333 7998 email

Blue Islands telephone: 08456 20 21 22 email

Cathay Pacific telephone: 0208 834 8888 

Eastern Airways telephone: 08703 669 100 email:

Emirates telephone: 0344 800 2777 or complete online form.

Flybe telephone: 0371 700 5000. For post flight queries please telephone: 0871 700 5000 or email

KLM telephone: 0207 660 0293 or complete online form.

VLM Airlines telephone: 00323 285 6866 email:

Volotea telephone: 003493 122 0717 or complete online form.


You can reach around 40 European destinations from Southampton Airport and connect to 100s of worldwide destinations via Amsterdam.

Have a look at our route map and read our destination guides to find out more about where we fly to.

Feedback & suggestions

Send us your feedback

If you would like to send us feedback please fill in our feedback form.

If you have a pre-travel enquiry regarding the airport please telephone 0844 481 7777 (calls cost 7p per minute plus your telephone company's access charge).

For pre-travel enquiries about car parking please telephone 0345 222 0541 or email


If you have any suggestions of how we can improve the airport or the service we offer please fill in our feedback form.

If your suggestion is regarding routes please fill in our destination survey

Praise a member of staff

If you would like to praise a member of staff please fill in our feedback form.

Noise & flight evaluation

For noise queries or to report wake vortex damage please contact the Noise and Flight Evaluation Unit.

Telephone: 023 8062 7070 (during office hours). For any incidents outside of office hours please contact 084 4481 7777 and press option 7 to speak to an advisor.


Write to: Noise and Flight Evaluation Unit, Southampton Airport, Southampton SO18 2NL

Airport services & security

Lost property

On an aircraft

If you have lost anything on an aircraft please contact your airline immediately. Airline contact details can be found in the Airlines & travel tab.

In the airport

If you have lost an item in the airport please email Swissport at (lost property enquiries will be responded to within 24 hours).

Please be advised that a £5.00 service and storage charge per item is applicable for items not collected from the Swissport desk on the same day that they were handed in.

Special assistance

If you require special assistance while at the airport please inform your airline at least 48 hours before you fly. You can find airline contact details in the Airlines & travel tab.

If you arrive at the airport and haven’t booked in advance, we will make all reasonable efforts to assist you.

For more information on special assistance at the airport, please see our special assistance page.


To help you prepare for security and for information on restrictions, please see our security page.

We also have a list of security FAQs which may help answer any queries. 

Get more help...

Call us

Our telephone information service is open 24 hours a day.

0844 481 7777

If you use a textphone, call:

0844 571 7410

Calls cost 7p per minute plus your telephone company's access charge

Write to us

Drop us a line at the address below:

Southampton Airport
Customer Services
SO18 2NL

Opening hours

Terminal building

05:00 - 23:00 daily

Car parks

24 hours daily

Flight operating hours

Mon - Fri
06:30 - 23:00
06:30 - 23:00
07:30 - 23:00