The survey found that smaller airports are, on average, providing a better experience than larger ones and Southampton made it into the top six airports in the UK.
Over 7,000 Which? members were asked to complete the survey about their experiences of flying from and to an airport in the UK. Southampton Airport achieved a full five star rating in seven of the ten categories, including baggage reclaim and distance to boarding gate – common frustrations for UK travellers.
Neil Garwood, Head of Customer Service, said “We aim to deliver a ‘Breeze Through’ experience here at Southampton Airport which is fast, easy and friendly. Customers who use the airport often highlight what a difference and delight it is to travel through here compared to the larger airports, where the journey involves queues, long walks and overwhelming volumes of passengers. We are delighted to have been scored so highly by Which? members.”
Southampton Airport is expecting over 27,000 passengers through its doors over the coming Bank Holiday weekend.
For more information about Southampton Airport visit www.southamptonairport.com or Which? www.which.co.uk/campaigns/holiday-delays-cancellations