Southampton Airport comes top for passenger assistance

Southampton Airport comes top for passenger assistance

Southampton Airport has come out top in a CAA report that rates airports on quality of assistance for passengers with a disability or reduced mobility.

30 UK airports were assessed on how well they support passengers with a disability or reduced mobility and the report shows that overall UK airports provide a high quality of assistance. 10 airports were rated ‘very good’ for their performance including Southampton Airport.

Some of the requirements of the ‘Very Good’ category were:

  • The airport consistently meets, or is close to meeting, monthly ‘waiting time’ performance targets.
  • The airport scores a rating of acceptable or better in the satisfaction survey of users.
  • The airport engages with disability organisations.
  • The airport consistently exceeds, meets, or is very close to meeting, monthly ‘waiting time’ performance targets.
  • The airport scores a rating of good or better in the satisfaction survey of users.
  • The airport engages very effectively with disability groups.

The CAA stated in the report that the airports ranked within the ‘Very Good’ category had provided disabled people and those with mobility restrictions with a consistently high standard of assistance and that users of the assistance service at these airports have consistently rated the assistance on offer as either good or excellent across a range of aspects of the passenger journey.

It also stated that in addition to providing a high quality service, each of these airports had demonstrated a commitment to ensuring that local charities and disability organisations were closely involved in the development of the assistance service at the airport.

Dave Lees, Managing Director of Southampton Airport, says “We are thrilled to have been awarded the top category in this CAA report for quality of assistance for passengers with a disability or reduced mobility. It is a positive reflection of the hard work and effort that our staff put in to ensuring that our services are the best they can be for all of our passengers and we aim to continue improving this further in the future.”

The original CAA press release can be found here.