Southampton Airport is famous for its high levels of customer service and is currently number one in the UK according to the Airport Service Quality surveys. In discussion with families travelling through the airport today, these are some of the reasons that they think Southampton Airport is “awesome for families”:
“The best thing for me is that the children can see the planes and the runway which they love. You don’t always get this at bigger airports, and also we were through to the departure lounge in 10 minutes, which was really easy. I’d always choose to come through here with kids” said Catherine Howard from Southampton travelling to Avignon with sons Jake and Charlie.
Laura Talbot-Hole from Midhurst, travelling to Brest with her son Tom commented “I like the staff, especially those at the aircraft steps who help me with my buggy”.
“I find the four hours free Wi-Fi really useful as it allows the kids to play games on the iPad whilst waiting for our flight” added Tom Huelin from Southampton travelling to Jersey with son Liam and daughter Ella.
Rachel Crossland-Green with daughters Kiah, Llana and Mylee, travelling from Manchester, via Southampton Airport to Brest liked the Costa Coffee upstairs in the departure lounge with good food and great views over the runway.
Hazel Screech, Customer Service Manager at Southampton Airport added “these are very typical of the positive comments that we get on a day to day basis from families travelling through Southampton Airport. We are in peak season now and the school holidays are always a very special time at Southampton Airport with families travelling to Spain, Italy, France, Holland, Belgium, the Channel Islands and the rest of the UK.”