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Helping each other to travel safely

Coronavirus Information

Coronavirus
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1

What precautionary measures are in place at Southampton Airport?

We are continuing to follow the medical, clinically driven, advice from the relevant health authorities on what measures are required and effective to deal with COVID-19. This includes:

Promoting all of the latest advice on COVID-19 which has been supplied by Public Health England.

Installing hand sanitisers throughout the airport.

Enhancing our already thorough cleaning procedures with a specific focus on the regular cleaning of hard surfaces.

2

What's the risk of coronavirus for travellers?

There are some countries and areas where there's a higher chance of coming into contact with someone with COVID-19. The Government has prepared the following advice for travellers.

Gov.uk Travel Advice
3

Will my flight be affected?

If you’re concerned about the impact of the COVID-19 outbreak on your existing travel plans, please contact your airline for the latest flight information.

4

Should I wear a face mask?

The wearing of facial coverings is now mandatory on public transport, including airports.

This will apply to all passengers and staff in public areas, although there will be exemptions especially for those who are not able to wear a face-covering for specific medical reasons. Children under five will also be exempt.

See below for further information.

Gov.uk Travel Advice
5

How can I prepare ahead of my trip?

If you are travelling soon and worried about how COVID-19 might affect your plans, please check ABTA’s latest advice here. You can also find more information for passengers and holidaymakers on the CAA website.


If you do not wish to travel due to a pre-existing condition, please contact your airline or if your doctor has recommended you not to travel please contact your travel insurance company.

6

What do I do if I’ve booked parking or lounge and my airline cancels my flight?

With increasing news coverage around the spread of Coronavirus, we’ve been working with our booking partner APCOA to provide you with information around refunds and cancellation terms for any existing parking and lounge bookings. 

From 13th March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline, tour operator or as a result of you wishing to change your travel plans.

Our contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.

FLEXIBLE PRODUCT BOOKING

If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to 2 hours before your arrival date into the car park. Please visit the manage my booking section on the Southampton Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.

If you’ve pre-booked a lounge on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to two hours before your arrival date into the lounge. Please visit the manage my booking section on the Southampton Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.

NON-FLEXIBLE PRODUCT BOOKING

We have amended our booking policy meaning you can cancel and get a refund, or amend your booking that you made directly with Southampton Airport.

Please visit the manage my booking section on the Southampton Airport website or email us with your booking reference number and contact details and we’ll respond to you as soon as possible. 

CONTACTING US

Please avoid calling or emailing to follow up on your refund. The team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting our response time. They will get back to all customers in due course and ask you to bear with and thank you for your patience and understanding at this time

FAQs

Please see the frequently asked questions for more information and help.

Coronavirus FAQs
7

Where can I travel?

All travel corridors for people arriving in the UK are suspended.

We previously compiled a list of where you can travel right now, but in light of the government's latest restrictions, only travel for legally permitted reasons such as work is allowed. As soon as travel for leisure is permitted once again, we'll update the list of destinations approved for non-essential travel.

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8

Can people accompany me to the airport?

Please only travel to the airport if you have a flight booked. Only those people who are flying will be allowed inside the terminal building.

Only passengers travelling should come to the airport, non-flying members of the public are not permitted inside, unless they are escorting a passenger that needs special assistance.

9

Can I park at the airport?

Our Short Stay and Priority car parks are open and operational for those customers still flying, or being picked up/dropped off.

Parking
10

Can I book the airport lounge?

Our airport lounge is unfortunately closed at this time. If you would like to receive airport updates please subscribe to our newsletter here.

11

Can I buy food at the airport during COVID19?

*Please note: Due to the current circumstances our retail outlets are currently closed, we apologise for any inconvenience caused. Vending machines are available airside for beverages. Please come to the airport prepared*

12

Is Southampton Airport still offering Special Assistance during COVID19?

If you have booked special assistance, please head to the special assistance area within the check-in hall. Our colleagues are all equipped with protective clothing and our wheelchairs are cleaned thoroughly after each use. Those requiring special assistance are permitted to bring one other non-flying member of the public with them to help them get to the assistance point. For more information, check our FAQs for special assistance passengers travelling through the airport.

13

Are there changes to Airport Security during Covid 19?

 The rules on hand luggage have not changed, so please ensure any liquids are in containers of less than 100ml (including hand gel) and placed in a clear plastic bag before entering security. Laptops and tablets should also be outside your bag. However, in light of COVID-19 some airlines have changed their cabin baggage policy so please check with your airline as there is nowhere to store left luggage.

Please keep your face covering on as you pass through security, although you may be asked to remove it if you are selected for an additional search.

Please bear with us if things take slightly longer at security as our teams adapt to new ways of working. We’ll have you on your way as quickly as possible.

14

What are the airport security measures during the coronavirus pandemic?

Follow instructions from airport and airline staff, which may include: where to sit how to queue at check-in, security or when boarding the aircraft instructions on screens, barriers or floor markings requests to move to less busy areas at check-in

Where possible, avoid touching surfaces in the airport. Wash your hands for at least 20 seconds after using self-service check-in, luggage trollies and other frequently touched surfaces.

Depending on where you are flying to, you may need to have your temperature checked before flying. At the security checkpoint follow advice in the airport to prepare for security checks.

15

Do I need to quarantine for 10 days when travelling to the UK during the covid 19 pandemic?

All international arrivals must show proof of a negative Covid-19 test taken up to 72 hours prior to departure for entry into the UK. You will still need to self isolate if you have travelled from a country not on the Travel Corridors list. All UK arrivals must complete a Passenger Locator Form. Find out more about the government requirements here.

Before returning to the UK, please check the latest advice and ensure you have completed the necessary forms.

Please keep your face covered in the terminal except if asked to remove it by Border Force officers.

Remember to keep your distance as far as possible when collecting your baggage and leaving the airport.

Please leave the terminal as soon as you have collected any baggage. If you are being picked up, please arrange to be met at the car in the designated area.

16

What are the social distancing rules at airports?

Please observe any signage regarding queueing systems that may be in place and keep your distance from others where possible. This includes our seating area and in the toilets.

17

Do I need a rapid antigen test to travel?

Some countries now require that you have a rapid antigen test done before you arrive.

It is your responsibility to check you are not only booking the correct COVID test but also ensure you leave enough time to get the results before you fly.

Please visit the Foreign travel advice - GOV.UK (www.gov.uk) for a complete list of requirements per country

18

Do I need a PCR test to travel?

Some countries now require that you have a rapid antigen test done before you arrive.

It is your responsibility to check you are not only booking the correct COVID test but also ensure you leave enough time to get the results before you fly.

Please visit the Foreign travel advice - GOV.UK (www.gov.uk) for a complete list of requirements per country

19

Do I need to fill out a health screening form to travel to the Netherlands?

If you’re travelling to or from the Netherlands by air you must complete a health screening form and have it ready to show on request during your journey, whether you are at the departure airport, on the aircraft or at the arrival airport. 

You can read the covid screening requirements for the Netherlands here 

20

Are COVID tests free?

NHS COVID-19 RT-PCR tests are free for those with symptoms, those asked to have a test by a local council or by their hospital, or when a test is considered necessary by a clinical or public health professional. This does not include travel. Find out more about NHS testing here

 

21

Do I need a negative COVID test before travelling to the Netherlands?

Some countries now require that you have a rapid antigen test done before you arrive.

It is your responsibility to check you are not only booking the correct COVID test but also ensure you leave enough time to get the results before you fly.

Please visit the Foreign travel advice - GOV.UK (www.gov.uk) for a complete list of requirements per country

22

Do I need proof of a negative COVID-19 test to travel to England?

You must have proof of a negative coronavirus test to travel to England – this includes UK citizens.

It is your responsibility to check you are not only booking the correct COVID test but also ensure you leave enough time to get the results before you fly.

Please visit the Foreign travel advice - GOV.UK (www.gov.uk) for a complete list of requirements per country