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Measures we're taking to keep you safe
*Please note: Due to the current circumstances our retail outlets are currently closed, we apologise for any inconvenience caused. Vending machines are available airside for beverages. Please come to the airport prepared*
We created this page for our passengers and colleagues who may have concerns about COVID-19 and their travel plans. The information has been prepared based on, and following, the advice of Heath Protection Scotland, Public Health England and the UK Government who we are in contact with on a regular basis.
We have introduced a series of measures to ensure our leisure and business travellers enjoy a safe and pleasant experience while passing through the terminal.
It is compulsory for passengers arriving and travelling through the terminal to wear facial coverings at all times and to respect physical distancing. We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.
We would urge passengers travelling through Southampton Airport to make themselves aware of the most recent government guidance, which can be found here. The latest travel advice can be found on the Foreign and Commonwealth office website.
Simple steps to avoid catching or spreading COVID-19 include:
- Washing hands with soap and water often and for at least 20 seconds
- Always wash your hands when you get home or into work
- Use hand sanitiser gel if soap and water are not available
- Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- Put used tissues in the bin straight away and wash your hands afterwards
- Try to avoid close contact with people who are unwell
Passengers arriving and travelling through the terminal are asked to respect physical distancing.
We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.
- All staff working in the terminal and interacting with passengers will wear personal protective equipment (PPE)
- Protective screening has been installed in key areas of the airport such as our check-in and security halls
- Hand sanitiser dispensers have been installed across the entire airport and all passengers and staff are encouraged to use them as frequently as possible as they pass through the terminal
- Our already thorough cleaning procedures have been enhanced with a specific focus on the regular cleaning and disinfecting of all hard surfaces
- Additional measures include regular use of electrostatic fogging machines proven to disinfect surfaces within two minutes
- Passenger touchpoints are being treated with an advanced long-lasting antimicrobial protection surface bonding solution
- While all our trollies are subject to the above-enhanced cleaning measures frequently, self-cleaning stations have been set up in our domestic and international baggage halls
Additional measures
All passengers should arrive at the airport wearing protective facial coverings and those who don’t will be able to access them in the terminal. It is important to stress that anyone who is experiencing Coronavirus (COVID-19) symptoms or feeling unwell should not travel to the airport. Posters and signage explaining these additional measures are in place throughout the terminal.
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Helping each other to travel safely
Together with the wider industry, we are working hard and have committed significant investment towards ensuring the safety and wellbeing of our passengers and staff.
We are currently introducing a series of measures to ensure our leisure and business travellers enjoy a safe and pleasant experience while passing through the terminal.
Passengers arriving and travelling through the terminal are asked to respect physical distancing. We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.
Southampton Airport continues to follow all UK Government guidance and we remain in regular contact with the relevant health authorities with regards to the latest developments on Coronavirus (COVID-19).
Helping each other travel safely
Distancing
Respect safe physical distancing
Sanitiser
Use hand sanitisers located throughout the terminal
Helping each other travel safely
Cleaning
Enhanced cleaning regimes in place
Screens
Protective screens installed
Masks
Wear facial coverings
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International travel & quarantine
If you are either arriving or returning to the UK, you should make yourself aware of the current government guidelines on international travel and quarantine measures currently in place.
Passengers travelling to England from abroad will be required to have proof of a negative test taken a maximum of 72 hours before arriving in the country. You must self-isolate when you enter the UK from any foreign country except Ireland, unless you have a valid reason.
Please visit the UK government website link below for the most up-to-date information and guidance.
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UK Passenger Locator Form
You must complete this form online before you arrive in the UK from any country. This includes if you’re travelling from a country or territory where you do not have to self-isolate when you arrive in the UK. You must complete this form even if you’ve already completed a different form to enter another country.
If you do not complete the form before you arrive in the UK, it might take you longer to enter the UK.
You cannot submit the form until 48 hours before you are due to arrive in the UK. Please visit the below UK government website link to complete your form.
https://www.gov.uk/provide-journey-contact-details-before-travel-uk
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Pre-register before flying
Your safety is our number one priority when you plan to fly and it's important you have a good travel experience when flying through Southampton Airport.
By pre-registering, it'll help us to help you by allowing us to provide you with coronavirus information and travel guidelines relevant to your journey.
We promise to guide you through the new airport experience, and we'll keep you updated every step of the way.
Benefits
Keeping you informed with the latest Coronavirus information and travel guidelines
Regulate capacity in the airport
Promise to guide you through the new terminal experience via email
Help us know how many passengers will be flying through our airport
Benefits
Keeping you informed with the latest Coronavirus information and travel guidelines
Regulate capacity in the airport
Promise to guide you through the new terminal experience with email notifications
Help us know how many passengers will be flying through our airport
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Airline updates
Please see the latest UK Government guidance following the announcement from the Prime Minister on Saturday 19 December. For specific flight information please contact your airline directly.
GOV.UK Coronavirus information
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Travel & Retail updates
Travel
A number of airlines have cancelled flights in response to the latest travel advice regarding Coronavirus. Please contact your airline for specific flight information before travelling to the airport.
You can check the status of your flight on our flight information page.
Our Short Stay and Priority car parks are open and operational for those customers still flying, or being picked up/dropped off.
Retail
*Please note: Due to the current circumstances our retail outlets are currently closed, we apologise for any inconvenience caused. Vending machines are available airside for beverages. Please come to the airport prepared*
- WHSmith - After Security:
WHSmith is now closed until further notice. Check back here for further updates.
- World Duty Free - After Security:
World Duty Free is now closed until further notice. Check back here for further updates.
All other catering, retail and lounges at the airport are closed. Vending machines are still available.
Due to Covid-19, Travelex are currently only offering Home Delivery on all travel money purchases via their website. To ensure the protection of their colleagues and customers, all Travelex UK stores are temporarily closed and there are currently no ATM services for the withdrawal of currency. Royal Mail will no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards, therefore you may experience slight delay to your home delivery order.
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Booking Updates
Our parking contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.
You can amend or cancel your booking online in the manage my booking facility.
See the FAQs section below titled “What do I do if I’ve booked parking and my airline cancels my flight?”
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COVID-19 FAQs
A collection of FAQs to help our passengers and staff.
What precautionary measures are in place at Southampton Airport?
We are continuing to follow the medical, clinically driven, advice from the relevant health authorities on what measures are required and effective to deal with COVID-19. This includes:
- Promoting all of the latest advice on COVID-19 which has been supplied by Health Protection Scotland and Public Health England.
- Installing hand sanitisers throughout the airport.
- Enhancing our already thorough cleaning procedures with a specific focus on the regular cleaning of hard surfaces.
What's the risk of coronavirus for travellers?
There are some countries and areas where there's a higher chance of coming into contact with someone with COVID-19. The NHS has prepared the following advice for travelers
What should I do if I’ve arrived from a country with confirmed cases?
Any passenger arriving from an affected country should follow the advice of the UK Government which is available on their website. If you are at the airport and experiencing the symptoms of a cough, fever or shortness of breath please make yourself known to the nearest colleague who will be able to support you. If you are not at the airport, please call NHS on 111.
Will my flight be affected?
If you’re concerned about the impact of the COVID-19 outbreak on your existing travel plans, please contact your airline for the latest flight information.
Should I wear a face mask?
The current UK Government advice is that if you can, wear a face covering in enclosed public spaces where social distancing isn’t possible and where you will come into contact with people you do not normally meet. This is most relevant for short periods indoors in crowded areas, for example, on public transport or in some shops. From 15 June, you must wear a face covering on public transport. You should be prepared to remove your face covering if asked to do so by police officers and staff for the purposes of identification.
At Southampton Airport we are asking passengers to wear facial coverings when travelling through the terminal and to observe physical distancing whenever it is practical to do so.
How can I prepare ahead of my trip?
If you are traveling soon and worried about how COVID-19 might affect your plans, please check ABTA’s latest advice here. You can also find more information for passengers and holidaymakers on the CAA website.
If you do not wish to travel due to a pre-existing condition, please contact your airline or if your doctor has recommended you not to travel please contact your travel insurance company.
What do I do if I’ve booked parking or lounge and my airline cancels my flight?
With increasing news coverage around the spread of Coronavirus, we’ve been working with our parking booking partner APCOA to provide you with information around refunds and cancellation terms for any existing parking bookings.
From 13th March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline, tour operator or as a result of you wishing to change your travel plans.
Our contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.
Flexible product booking
If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to 2 hours before your arrival date into the car park. Please visit the manage my booking section on the Southampton Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.
If you’ve prebooked a lounge on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to two hours before your arrival date into the lounge. Please visit the manage my booking section on the Aberdeen Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.
Non-flexible product booking
We have amended our booking policy meaning you can cancel and get a refund, or amend your booking that you made directly with Southampton Airport.
Please visit the manage my booking section on the Southampton Airport website or email us with your booking reference number and contact details and we’ll respond to you as soon as possible.
Contacting Us
Please avoid calling or emailing to follow up on your refund. The team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting our response time. They will get back to all customers in due course and ask you to bear with and thank you for your patience and understanding at this time.