Helping each other to travel safely

Together with the wider industry, we are working hard and have committed significant investment towards ensuring the safety and wellbeing of our passengers and staff.

We are currently introducing a series of measures to ensure our leisure and business travellers enjoy a safe and pleasant experience while passing through the terminal.

Passengers arriving and travelling through the terminal are asked to respect physical distancing. We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.

Southampton Airport continues to follow all UK Government guidance and we remain in regular contact with the relevant health authorities with regards to the latest developments on Coronavirus (COVID-19).

*Please note: Due to the current circumstances our retail outlets are currently closed, we apologise for any inconvenience caused. Vending machines are available airside for beverages. Please come to the airport prepared*

We created this page for our passengers and colleagues who may have concerns about COVID-19 and their travel plans. The information has been prepared based on, and following, the advice of Heath Protection Scotland, Public Health England and the UK Government who we are in contact with on a regular basis. 

We have introduced a series of measures to ensure our leisure and business travellers enjoy a safe and pleasant experience while passing through the terminal.

It is compulsory for passengers arriving and travelling through the terminal to wear facial coverings at all times and to respect physical distancing. We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.

We would urge passengers travelling through Southampton Airport to make themselves aware of the most recent government guidance. The latest travel advice can be found on the Foreign and Commonwealth office.

Simple steps to avoid catching or spreading COVID-19 include:

• Washing hands with soap and water often and for at least 20 seconds
• Always wash your hands when you get home or into work
• Use hand sanitiser gel if soap and water are not available
• Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
• Put used tissues in the bin straight away and wash your hands afterwards
• Try to avoid close contact with people who are unwell

Passengers arriving and travelling through the terminal are asked to respect physical distancing.

We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.

If you are either arriving or returning to the UK, you should make yourself aware of the current government guidelines on international travel and quarantine measures currently in place.

Passengers travelling to England from abroad will be required to have proof of a negative test taken a maximum of 72 hours before arriving in the country. You must self-isolate when you enter the UK from any foreign country except Ireland, unless you have a valid reason.

Please visit the UK government website link below for the most up-to-date information and guidance.

UK Government Travel Advice: Coronavirus (COVID-19)

You must complete this form online before you arrive in the UK from any country. This includes if you’re travelling from a country or territory where you do not have to self-isolate when you arrive in the UK. You must complete this form even if you’ve already completed a different form to enter another country.

If you do not complete the form before you arrive in the UK, it might take you longer to enter the UK.

You cannot submit the form until 48 hours before you are due to arrive in the UK. Please visit the below UK government website link to complete your form.

https://www.gov.uk/provide-journey-contact-details-before-travel-uk

For specific flight information please contact your airline directly.

GOV.UK Coronavirus information

*Please note: Due to the current circumstances our retail outlets are currently closed, we apologise for any inconvenience caused. Vending machines are available airside for beverages. Please come to the airport prepared*

Travel

A number of airlines have cancelled flights in response to the latest travel advice regarding Coronavirus. Please contact your airline for specific flight information before travelling to the airport.

You can check the status of your flight on our flight information page.

Our Short Stay and Priority car parks are open and operational for those customers still flying, or being picked up/dropped off.

Retail

• WHSmith - After Security:

WHSmith is now closed until further notice. Check back here for further updates.

• World Duty Free - After Security:

World Duty Free is now closed until further notice. Check back here for further updates.

All other catering, retail and lounges at the airport are closed. Vending machines are still available.

Due to Covid-19, Travelex are currently only offering Home Delivery on all travel money purchases via their website. To ensure the protection of their colleagues and customers, all Travelex UK stores are temporarily closed and there are currently no ATM services for the withdrawal of currency. Royal Mail will no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards, therefore you may experience slight delay to your home delivery order.

Our parking contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.

You can amend or cancel your booking online in the manage my booking facility.

See the FAQs section below titled “What do I do if I’ve booked parking and my airline cancels my flight?”

A collection of FAQs to help our passengers and staff.