Helping each other to travel safely
Together with the wider industry, we are working hard and have committed significant investment towards ensuring the safety and wellbeing of our passengers and staff.
We are currently introducing a series of measures to ensure our leisure and business travellers enjoy a safe and pleasant experience while passing through the terminal.
Passengers arriving and travelling through the terminal are asked to respect physical distancing. We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.
Southampton Airport continues to follow all UK Government guidance and we remain in regular contact with the relevant health authorities with regards to the latest developments on Coronavirus (COVID-19).
Travel: Don't travel if you have any symptoms
Distancing: Respect safe physical distancing
Sanitiser: Use hand sanitisers located throughout the terminal
Cleaning: Enhanced cleaning regimes in place
Screens: Protective screens installed
Masks: Wear facial coverings
Measures we're taking to keep you safe
We created this page for our passengers and colleagues who may have concerns about COVID-19 and their travel plans. The information has been prepared based on, and following, the advice of Heath Protection Scotland, Public Health England and the UK Government who we are in contact with on a regular basis.
We would urge passengers travelling through Southampton Airport to make themselves aware of the most recent government guidance, which can be found here. The latest travel advice can be found on the Foreign and Commonwealth office website.
Simple steps to avoid catching or spreading COVID-19 include:
- Washing hands with soap and water often and for at least 20 seconds
- Always wash your hands when you get home or into work
- Use hand sanitiser gel if soap and water are not available
- Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- Put used tissues in the bin straight away and wash your hands afterwards
- Try to avoid close contact with people who are unwell
Passengers arriving and travelling through the terminal are asked to respect physical distancing.
We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.
Pre-register before flying
Your safety is our number one priority when you plan to fly and it's important you have a good travel experience when flying through Southampton Airport.
By pre-registering, it'll help us to help you by allowing us to provide you with coronavirus information and travel guidelines relevant to your journey.
We promise to guide you through the new airport experience, and we'll keep you updated every step of the way.
Benefits
Keeping you informed with the latest Coronavirus information and travel guidelines
Regulate capacity in the airport
Promise to guide you through the new terminal experience via email
Help us know how many passengers will be flying through our airport
> Pre-register before flying
Airline updates
A number of airlines have indicated that they plan to introduce or continue to operate the following routes in June at Southampton Airport.
| Destination | Airline | Re-start date | Book |
|---|---|---|---|
| Jersey | Blue Islands | Currently operating | Book now > |
| Aurigny | Guernsey | Currently operating | Book now > |
| Newcastle | Loganair | 15th June | Book now > |
| Edinburgh | Loganair | 15th June | Book now > |
| Aberdeen (via Newcastle) | Loganair | 15th June | Book now > |
| Glasgow | Loganair | 15th June | Book now > |
| Belfast City | Eastern Airways | 22nd June | Book now > |
| Manchester | Eastern Airways | 22nd June | Book now > |
| Leeds Bradford | Eastern Airways | 29th June | Book now > |
| Teesside | Eastern Airways | 29th June | Book now > |
Retail Update
All catering, retail and lounges at the airport are now closed. Vending machines are still available.
Booking Update
Our parking contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.
You can amend or cancel your booking online in the manage my booking facility.
See the FAQs section below titled “What do I do if I’ve booked parking and my airline cancels my flight?”
COVID-19 FAQs
What precautionary measures are in place at Southampton Airport?
We are continuing to follow the medical, clinically driven, advice from the relevant health authorities on what measures are required and effective to deal with COVID-19. This includes:
- Promoting all of the latest advice on COVID-19 which has been supplied by Health Protection Scotland and Public Health England.
- Installing hand sanitisers throughout the airport.
- Enhancing our already thorough cleaning procedures with a specific focus on the regular cleaning of hard surfaces.
What's the risk of coronavirus for travellers?
There are some countries and areas where there's a higher chance of coming into contact with someone with COVID-19. The NHS has prepared the following advice for travelers
What should I do if I’ve arrived from a country with confirmed cases?
Any passenger arriving from an affected country should follow the advice of the UK Government which is available on their website. If you are at the airport and experiencing the symptoms of a cough, fever or shortness of breath please make yourself known to the nearest colleague who will be able to support you. If you are not at the airport, please call NHS on 111.
Will my flight be affected?
If you’re concerned about the impact of the COVID-19 outbreak on your existing travel plans, please contact your airline for the latest flight information.
Should I wear a face mask?
The UK Government, via Public Health England (PHE), has advised that the wearing of face masks is not required at this time and is unlikely to be an effective prevention measure in many circumstances. There is no evidence of benefit to support the use of facemasks outside healthcare environments. Face masks may be advised for those diagnosed with or suspected to have COVID-19 to reduce the spread of infection.
Good hand and personal hygiene practices are seen as the most effective response to the virus with the Government advising that people should wash their hands often and for at least 20 seconds with soap, using warm water if available.
How can I prepare ahead of my trip?
If you are traveling soon and worried about how COVID-19 might affect your plans, please check ABTA’s latest advice here. You can also find more information for passengers and holidaymakers on the CAA website.
If you do not wish to travel due to a pre-existing condition, please contact your airline or if your doctor has recommended you not to travel please contact your travel insurance company.
What do I do if I've booked parking and my airline cancels my flight?
With increasing news coverage around the spread of Coronavirus, we’ve been working with our parking booking partner APCOA to provide you with information around refunds and cancellation terms for any existing parking bookings.
From 13th March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline, tour operator or as a result of you wishing to change your travel plans.
Our contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.
Flexible product booking
If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to 2 hours before your arrival date into the car park. Please visit the manage my booking section on the Southampton Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.
Non-flexible product booking
We have amended our booking policy meaning you can cancel and get a refund, or amend your booking that you made directly with Southampton Airport.
Please visit the manage my booking section on the Southampton Airport website or email us with your booking reference number and contact details and we’ll respond to you as soon as possible.
Contacting Us
Please avoid calling or emailing to follow up on your refund. The team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting our response time. They will get back to all customers in due course and ask you to bear with and thank you for your patience and understanding at this time.
