If you require special assistance while at the airport please inform your airline, tour operator or travel agent at least 48 hours before you fly. It is best to give as much notice as possible both for your outbound and return journeys so we can make the necessary arrangements to give you the assistance you require.
Pre-arrange special assistance with your airline
Your airline will pass on your special assistance booking to our providers, Swissport, prior to your arrival at the airport. If you arrive at the airport and haven’t booked in advance, we will make all reasonable efforts to assist you.