Special assistance: in the terminal

Most of Southampton Airport is on one level, making it easy to navigate for wheelchair users and customers with reduced mobility. There is also a dedicated lift for passengers to gain access to the second floor of the Departure lounge, to access the food and drink facilities.

Facilities for the hard of hearing

Payphones and credit card telephones are available in all parts of the airport and are adapted for hearing aids.

Facilities for the blind and partially sighted

Guide and hearing dogs are the only dogs allowed in the terminal building, except for those animals travelling on flights. All airport directional signs are black on yellow providing optimum contrast to assist all users. If you have difficulty seeing the information on the flight monitors, please advise your airline when you check in.

Toilets

Unisex accessible toilets are provided on the main concourse and within the departures lounge. Parents travelling with children are welcome to use the unisex accessible toilets.

Reserved seating

Reserved seating areas are available for special needs passengers, identified by the use of special needs pictograms, are located on the main concourse and in the departures lounge. The area provides a space for wheelchair users.

Security checks

The safety and security of our passengers is our number one priority. All passengers must pass through security control before they enter the departure lounge. Wheelchair users will inevitably activate the archway metal detector, and security personnel are obliged to hand search passengers who activate the alarms: therefore chair and passenger will be searched. You can ask to be searched in private, away from the main security control area if you prefer.

For further enquiries about reduced mobility assistance at Southampton Airport please call +44 (0)844 481 7777.