Services and facilities
Everything you need to know about facilities at Southampton Airport, all on one page.
Baggage enquiries
Baggage handling and delivery is the responsibility of the airlines from the point of check-in to the point of collection. If anything is left on an aircraft or an airline bus, please contact the airline immediately. Some airlines subscribe to a replacement service for baggage which has been damaged in transit. For details please contact your airline directly.
Baggage restrictions
Passengers travelling through Southampton are only able to check in bags which bags 32kg (70lb) or less. For more information about checked baggage rules, please contact your airline. To find out about hand baggage restrictions, please visit our security control page.
Cash machines
Cash machines can be found on the main concourse next to the Moneycorp bureau de change and next to the help point (before security); next to WDF (World Duty Free) on the lower level of the departure lounge (after security). Some dispense euros as well as UK currency.
Checking in
The check-in area is to your left as you enter the terminal building. For more information about check-in times and procedures, view our checking in page.
Currency
There is an Moneycorp bureau de change on the main concourse (before security), next to WHSmith. To save yourself time, you can order currency online and pick it up at the airport.
Food and drink
Southampton Airport has café bars (Costa and Mitchells Food and Drink) both before and after security, offering a tasty range of snacks, hot meals and drinks. For details visit our food and drink page.
Help point
Use the help point to view live flight updates, find facilities on an airport map, pick up a flight timetable or get detailed information about transport or accommodation. The help point is in the main concourse, between arrivals and departures. Next to it you'll also find a tourist information touch-screen terminal. If you need further help, just ask one of our roaming Airport Ambassadors who will be happy to help.
Internet access
Enjoy 30 minutes free Wi-Fi in the terminal building
Internet-connected PCs operated by Arqiva ltd are available opposite the help point (before security) and on upper levels of the departure lounge (after security).
A free 30 minute WiFi service is available throughout the terminal building. It is simple to access through any internet-enabled mobile device, laptop or tablet on _Free SOU Airport. After the 30 minutes, you can choose to pay for extra time via debit/credit card or paypal. Charges are: £3 - 1 hr, £5 - 3 hrs, £9 - 24 hrs, £70 - 6 months, £130 - 1 year.
If you need power for your laptop there are desks in the departure lounge offering plug sockets, space to work and instructions on connecting.
Mitchell's Bar & Kitchen also has power sockets for your convenience.
Left baggage
Baggage can be left in our facility for £6.00 per day. Some restrictions apply. For further details, please visit the Servisair desk in the main terminal.
Please note that due to security reasons there are no lockers for storing your luggage.
Lounges
Southampton Airport has developed a brand new executive lounge, called the 'Breeze Priority Lounge', for business and leisure passengers to enjoy a dedicated quiet and relaxed space before their flight. The facility, located upstairs in the Departure Lounge, is available to all departing passengers aged over 18, at a cost of just £15 per person and can hold up to 30 people at a time.
Passengers who pre-book access to the business lounge can use the facilities for up to three hours before their flight. The price includes; priority security access, comfortable seating, laptop and mobile phone charge points, complimentary WiFi, flight information screens, as well as a selection of high quality locally produced snacks and drinks.
Click here to pre-book your lounge access
Lost property
If you lose items whilst you are at the airport, please go to the Servisair desk in the check-in area. If you discover you have lost items once you have left the airport, call 0844 481 7777.
Baggage handling and delivery is the responsibility of the airlines from the point of check-in to the point of collection. If anything is left on an aircraft, please contact your airline immediately.
Medical help
If you feel unwell please alert a member of staff, who will arrange for a qualified first aider to take care of you.
Meeting at the airport
There is no official meeting point but if you’re waiting for a flight there are plenty of seats in the main airport concourse close to the arrivals hall exit. All passengers must be dropped-off and collected in a special area within the short stay car park, located adjacent to the airport and forecourt area. The area is on the ground floor, just 60 seconds walk from the terminal building. The first 10 minutes of parking will be provided free of charge. Security approved vehicles will be permitted access to the forecourt, such as public buses, emergency services and other organisations.
Post facilities
There is a post box outside the terminal, across the road from the bus stops. Stamps are available from the WHSmith store inside the terminal.
Rest and relaxation
Need to take the weight off your feet? There's plenty of seating throughout the terminal, before and after security. If you want to watch the aircraft, you'll find a fantastic viewing area on the upper level of the departure lounge in Costa, looking out over the runway.
Security control and boarding
To reach the departure lounge you will pass through security control. Your boarding card will be inspected and you will be screened, along with your hand baggage. For further information, visit our security control page.
Passengers pass through an archway metal detector. The detector is safe for pregnant women, but if you have any concerns you can request a hand search. Passengers with pacemakers should request a hand search, and wheelchair users will also have a hand search. Hand searches can take place in a private, screened area for the comfort of our passengers.
Some passengers and/or flights may be selected for additional searches at security control or at the departure gate; including hand searches supported by explosives trace detection equipment. Passengers are chosen at random for these searches – please don't be concerned or offended. We appreciate your cooperation in helping us ensure the safety and security of all passengers.
Shops
For details of shops at the airport please visit our Southampton Airport shopping page.
Smoking areas
In line with UK law, smoking is not permitted inside the airport buildings. There is a designated smoking area outside the terminal, on the central forecourt. However, you will not be able to smoke once you have passed through security control into the departure lounge.
Telephones
There are payphones throughout the airport, before and after security. Most phones accept UK coins or major credit cards.
Trolleys
Free baggage trolleys are provided in key areas around the terminal building – in the car park, terminal forecourt, check-in area and baggage reclaim hall. Please help yourself if you need one.
