Planning your journey
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Planning your journey
Assistance arrangements have recently changed; BAA Southampton has responsibility at the airport and airlines when you are on board the aircraft. Please find below a useful guide if you require assistance:
- If you have a disability or you experience mobility difficulties and need assistance at the airport, you must inform your airline of your particular need at least 48 hours before you fly. It is advisable to give as much notice as possible for both the outbound and return journey, this way we can ensure you receive the assistance you require. If, however, no notification is made, we will make all reasonable efforts to assist you
- Even if you are fairly mobile, there can be long distances within airports and therefore assistance might still be required
- As well as informing the airline, you may wish to inform Aviance (+44 (0)2380 627 391), the special assistance provider at Southampton Airport.
- To receive assistance you must arrive at a designated point no later than two hours before the published flight departure time, or you must present yourself for check-in no later than one hour before the published departure time.
Assistance dogs can only travel if they are registered with The Pet Travel Scheme (PETS) and if allowed by your airline and holiday destination.
Contact detailsAviance contact number: +44 (0)2380 627 391.
Link to airline telephone numbers
Service levelsWe are committed to providing the highest level of service in a timely manner, please find details of our service level agreement.
Passengers with reduced mobility videoNew European regulation will shortly guarantee more rights for both the disabled and people with reduced mobility when travelling by air. If this impacts you and you want to find out more, please watch this EU video about the services and assistance that you have the right to receive at all EU airports.