Terminal A-Z

Please find below information on the facilities and services available to you while you are at Southampton Airport.

Baggage enquiries
Baggage restrictions
Cash facilities
Checking in
Order currency
Food and drink
Internet access
Left Luggage
Lounges
Lost property
Medical
Meeting point
Post facilities
Security control & boarding
Shops
Smoking areas
Trolleys

Baggage enquiries
Baggage handling and delivery is the responsibility of the airlines from the point of check-in to the point of collection. If anything is left on an aircraft or an airline bus the airline should be contacted immediately. Some airlines subscribe to a replacement service for baggage which has been damaged in transit. For details please contact your airline directly.

Baggage restrictions
Passengers travelling through Southampton are only able to check in bags which bags 32kg (70lbs) or less. 

Cash facilities
There is an ATM machine located in the main concourse (before Security) and one on the second floor of the Departure Lounge (after Security).

Checking in
The check-in area is directly inside the terminal building.  All flight numbers and destinations are displayed on the monitors at the entrance to the airport, indicating which desk to check in at.

Please check your ticket or contact your airline for advice on checking in times, but as a general guide:

International flights – check in two hours before departure.

UK and Ireland flights – check in one hour prior to departure.*

Food and drink
For details of places to eat and drink at Southampton Airport please visit our where to eat and drink page.

Internet access
Using a wireless compatible laptop or handheld computer you can connect instantly to the internet and enjoy the freedom of wire-free high-speed internet access throughout the airport. T-Mobile, BT Openzone and The Cloud provide broadband wireless service so you can stay online while on the move. Should you wish to surf the net but don’t have a laptop, there are internet computer points by tyhe Airport Help Point, and in the Departure Lounge on the second floor. . 

Left Luggage
Items can be left in our new faciliity for £5.00 per each piece of luggage. Some restrictions apply. For further details, please visit see the Aviance desk in the main terminal or call 0870 040 0009.

Lounges
There is a flybe. executive lounge available to all economy plus passengers.

Lost property
If you lose items whilst you are at the airport, please go to the Aviance desk. If you discover you have lost items once you have left the airport, you should call 0870 040 0009 and select option 3.

Baggage handling and delivery is the responsibility of the airlines from the point of check-in to the point of collection. If anything is left on an aircraft your airline should be contacted immediately.

Medical
If you feel unwell please go to the Airport Help Point, or ask a member of staff who will arrange for a qualified first aider to take care of you.

Meeting point
Southampton Airport does not have a designated meeting point, though most customers use the Airport Help Point as a convenient place to meet with friends and family.

Order currency
There is a currency exchange in the main concourse (before Security).
Order currency for your trip and collect it at the airport.  

Post facilities
There is a post box immediately outside the terminal. Stamps are available from the WHSmith store.

Security control and boarding
To reach the departure lounges you will pass through security control where your boarding card will be inspected and you and your hand luggage screened. You need to remove jackets and coats and place them with your hand luggage (including handbags, cameras, mobile phones, computers, calculators, keys, coins, etc) in trays or on the belt to pass through the x-ray machine. 

Passengers pass through an archway metal detector, which is safe for pregnant women, however, if you have any concerns you can request a hand search. Passengers with pacemakers should request a hand search, and wheelchair users will also have a hand search. Hand searches can take place in a private, screened area for the comfort of our passengers.

Some passengers and/or flights may be selected for additional searches at security control or at the departure gate; including hand searches supported by explosives trace detection equipment. Passengers are chosen at random for these searches – please don't be concerned or offended. We appreciate your cooperation in helping us ensure the safety and security of all passengers.

Shops
For details of shops at the airport please visit our where to eat and drink at Southampton airport page.

Smoking areas
Please note in line with the new legislation, all our airports are now smoke free.

You will be able to smoke in designated areas located outside terminal buildings (before security control only). Please note that there will not be any smoking facilities once you have gone through security control into the departure lounge.

Trolleys
Free baggage trolleys are provided in key areas around the terminal building - car park, terminal forecourt, check-in area and baggage reclaim hall.