Southampton Airport – top in Europe for helpful staff

Southampton Airport has been awarded a top accolade for customer service, by Airports Council International (ACI). The airport has been named as the European winner of the ACI Airport People Award 2008, for developing a strong customer service culture across the entire airport community. The airport has been voted number one in Europe by passengers for having the most courteous and helpful airport, airline and security staff.

The airport has been given the award as one of the top performing airports in the Airport Service Quality Survey (ASQ). The ASQ rankings are based on the results from nearly 200,000 questionnaires completed by passengers in 2007. The survey captures the passengers’ immediate appraisal of 34 different airport service factors, from check-in through to departure at the gate. In 2007, 90 airports from around the world took part in the quarterly airport surveys. 

ACI is the only global trade representative of airports. Its members operate 1,647 airports in 175 countries and territories, representing 96% of the world’s airport traffic. The two other ACI Airport People Award winners include; Seoul Incheon Airport in South Korea for the Asia Pacific region, and Halifax Airport in Canada, for the North American region.

Chris Butler, Managing Director of Southampton Airport, commented: “This award is a true reflection of the dedication and hard work of everyone here at Southampton Airport, and I would like to thank and congratulate each and every staff member for their personal contribution.”

Mark Knox, Customer Service Director at Southampton Airport, said: “This award recognises the work that our staff do on a daily basis to put the passenger first, making their journey’s quick and easy in a friendly environment.”

For more information on the awards, please visit www.aci.aero.

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