Customer services

Our mission is to provide customer service of the highest possible standards. 

Our staff will always help travellers with requests for assistance, whether it’s with the retail or operational side of the airport. We’ve also introduced a number of other practical service innovations:

World shopping promise
We have a worldwide no-quibble refund policy if goods are returned with a receipt within three months of purchase. It’s the hallmark of our commitment to value and underlines our whole customer service philosophy. All our retail partners support this guarantee and firmly embrace our commitment to world-class customer service.

Shopping information line
Staff at our 0870 850 2825 number provide latest information about our commercial services and direct specific enquires to the relevant
retail or service partner.

www.baa.com
Services such as car parking and foreign currency can all be arranged through our freephone shopping line or our website and reserved in advance of arriving at the airport.

Shopping collection service
Intra-EU travellers can leave their purchases with the shop and on their return to the UK they can pick them up in the arrivals hall.