Providing a safe and secure environment for the 68 million passengers that pass through Heathrow each year as well as the 70,000 people that work at the airport is critical to the success of our business. These pages show you what we have been doing in 2007 to achieve this.

We are responsible for the well-being of everyone using our airport, from staff to passengers and our business partners and contractors. 

There are many potential hazards within an airport. From slips and falls in public areas to complex procedures involved in moving aircraft, fuel and heavy equipment. The maintenance, redevelopment and construction of new facilities across the airport adds further risk of injury.

Health and safety matters are the responsibility of everyone at BAA. Senior managers are targeted to achieve specific health and safety objectives and systems are in place to monitor how we are progressing against these objectives. Issues are escalated through line management and the business leader of each business unit is responsible for ensuring health and safety standards are met on a local level.

BAA Heathrow directors meet regularly to review the performance of our Health and Safety Strategy, and discuss how further improvements can be made with the Trade Unions.

Every employee who works for us receives a health and safety induction relevant  to their role. Many receive additional training on topics such as airside driving standards, manual handling, risk assessment, accident and incident investigation.

To assure our standards of training and awareness, a significant portion of our frontline middle and senior level managers completed competency based health and safety assessments. Following the assessment, managers were helped to develop specific training plans tailored to the individuals needs.

Our performance
Our plans